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Job description
Description
The Leasing Customer Service Specialist will be a working team member whose focus is on customer service with support in the accounts receivable area. This position is responsible for receiving and initiating customer calls with the objective of managing customer inquiries while completing daily accounting receivable tasks.
Requirements
Essential Responsibilities
Receive customer phone calls and emails and resolve issues/concerns
Respond to billing inquiries and accept phone payments
Research accounts to discover pertinent information and issues
Document all communication with customers in the company's database with detailed notes on the nature of each interaction and payment arrangements agreed upon.
Respond to calls and emails from brokers, insurance companies and provide information/documentation as requested through verbal or written follow-up to ensure customer satisfaction
Prepare payoff quotes and process incoming payoff with terminations.
Process various payments and resolve issues/concerns
Provide back-up assistance to the accounts receivable administrator
Contribute to other projects or tasks assigned by management
Competencies & Qualifications
High School diploma or equivalent
Consumer/Commercial finance experience preferred
Proficiency within Microsoft Office and web-based applications
Ability to independently identify and resolve problems in a timely manner
Bias toward organization and attention to detail
Positive and professional written and oral communication skills
Strong attention to detail and proofreading skills
Ability to manage multiple priorities
Strong work ethic and self-motivation
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.