About this opportunity
Kay Apartment Communities lists this Leasing Specialist Apartments Germantown MD opportunity in germantown, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join Kay Apartment Communities' leasing team at our 380 -unit apartment community in Germantown, MD . Kay's leasing specialists are the first point of contact with prospective residents and are also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The leasing specialist reports to the community manager, and may be under the supervision of the assistant manager or leasing manager. The position offers a competitive salary, bonuses and an exceptional benefits package.
nResponsibilities
nnProvide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws.
nManage the sales process from lead to leasennHandle all incoming leads (phone, email, walk-in), following set procedures and script
nDiscover customer needs, qualify, and present solutions
nConduct apartment & community tours (value selling)
nFollow-up on leads via phone and email
nClose the sale
nProcess applications
nCompile lease documents
n
nDeliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concerns
nMeet and exceed occupancy and resident retention goals
nUse strong administrative skillsnnMaintain all records and documents in order
nMoney handling (fees, deposits, rent and other payments)
nManual data entry, scanning, copying
nResident file maintenance
n
nConduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections
nOther duties as assigned
n nRequirements
nnHighly motivated, dependable and customer-focused
nMinimum 2 years of customer service and/or sales experience
nNo previous property management experience required
nHigh school diploma or equivalent
nMust successfully complete Kay's sales training program
nSuperior sales and customer service skills
nExcellent written and verbal communication skills
nAbility to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactions
nStrong time management and organizational skills , attention to detail
nAbility to work well independently and in a team environment
nProfessional appearance and demeanor
nBasic computer knowledge, and working proficiency in Microsoft Outlook, Word and Excel
nAbility to work weekends
nMaintain a valid driver's license and reliable transportation
nBilingual in English and Spanish a plus
n nOur exceptional benefits package
nnMedical, vision & dental insurance
nPaid holidays
nVacation/sick leave
n401(K) retirement savings plan
nLife insurance
nOvertime pay
nPer lease and year-end bonuses
nRent discount
nExtensive training program
n nPre-employment requirements
nnCriminal background check
n nKay Apartment Communities is an Equal Opportunity Employer
Worksite address
germantown, MD, 20875, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.