Job description
This is a remote position.
Client Associate-
Legal
Location: Remote Employment Type: Contract 20- 40hrs per week
Department: Operations
Reports to: Department Leader
About UsAt Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.
Job SummaryWe are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients.
Key Responsibilities
Administrative & Office Support
Answer and direct phone calls; manage client inquiries professionally
Schedule appointments, hearings, depositions, and meetings
Maintain attorney calendars and court deadlines
Organize and maintain physical and electronic case files
Perform data entry and update case management systems
Handle billing support, invoicing, and time tracking
Legal Document Preparation
Draft, format, proofread, and file legal documents (pleadings, motions, briefs, contracts, correspondence)
Prepare discovery documents and responses
Assist with document review and organization for cases
Ensure filings comply with court rules and formatting requirements
Coordinate e-filing with courts and government agencies
Client Communication
Communicate with clients regarding case status, document requests, and appointments
Collect intake information and relevant documentation from clients
Maintain confidentiality and comply with ethical standards
Follow up with clients for missing information or signatures
Case & Litigation Support
Assist attorneys with trial preparation and exhibits
Manage subpoenas, service of process, and correspondence
Track statutes of limitations and court deadlines
Coordinate with courts, opposing counsel, and third parties
Prepare case summaries and chronologies
Research & Compliance
Conduct basic legal research (case law, statutes, regulations)
Maintain compliance with firm procedures and court requirements
Support due diligence and compliance documentation
Technology & Systems
Use legal software (case management, document management, e-filing systems)
Manage email correspondence and secure document sharing
Maintain client databases and CRM systems
Requirements
Qualifications
·Neutral English accent is required.
·1+ years of relevant & customer service experience.·Can type at least 40 wpm.
·Passionate about customer service.
·Excellent communication and interpersonal skills; verbal and written.
·Ability to manage multiple accounts and priorities simultaneously.
·Strong organizational and time-management abilities.
·Ability to sit for long periods and pass a background check.
Benefits
This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.
Specific Requirements listed here:
·Quiet private workspace
·USB Headset with Noise Cancellation feature
·Dual monitors
·Working Webcam
·Specific Requirements listed here:
oMicrosoft Windows computer – NO MacBooks
oComputer with at least 1.8 GHz processor and at least 4GB RAM
oMain Internet Service Speed: at least 25 Mbps cable connection
oBackup Internet Service Speed: at least 10 Mbps
Submit a short voice noteexpressing:
Industries you worked in
Systems used (CRM, Phones & Office Suites)
Availability: Days & times you can work (EST time zone)
Close: What makes you a great candidate for Full Circle CX?
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.