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Job description
We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist role — it is the front door of our firm. Every call you take could be the next case that changes someone's life, and your job is to make sure qualified callers feel heard, trust us, and sign up on the spot.
Find out if this opportunity is a good fit by reading all of the information that follows below.
The right person is a compassionate closer: warm and empathetic with injured callers, but disciplined about following our intake process, qualifying cases, overcoming hesitation, and getting retainers signed the same day. If you have done personal injury intake before and you love the rush of a signed-up client, we want to meet you.
Compensation: $60,000
Responsibilities: What You'll Do
Answer inbound calls and respond to web leads quickly — speed matters
Conduct full intake interviews in English and Spanish, with empathy and professionalism
Qualify cases against our firm's criteria (accident type, injuries, treatment, liability, insurance, statute of limitations)
Walk qualified prospects through the retainer and e-sign the agreement on the same call whenever possible
Follow up persistently with warm leads who didn't sign on the first contact — calls, texts, and emails until they sign or decline
Accurately log every lead, call note, and case detail in our CRM / case management system
Coordinate with attorneys and case managers to smoothly hand off newly signed clients
Hit weekly and monthly sign-up goals
Qualifications: Prior legal intake experience is required — personal injury intake strongly preferred
Fluent in Spanish and English (verbal and written) — required
Proven track record of converting leads into signed clients
Comfortable on the phone for most of your shift; strong listener and clear communicator
Organized, detail-oriented, and able to juggle multiple leads at once without dropping the ball
Familiarity with intake CRMs and e-signature tools (Litify, CASEpeer, Filevine, Lead Docket, DocuSign, or similar) is a big plus
Empathetic, calm, and professional — many of our callers are in pain, scared, or overwhelmed
Self-motivated and goal-driven; you actually like having a sign-up target
About Company
Rafaeli Law is a cutting-edge, personal injury law firm that’s redefining what it means to serve accident victims with compassion, precision, and relentless advocacy. Since launching in 2020, we’ve experienced rapid growth by combining high-impact legal representation with innovative technology and a client-first approach. Our team is driven, collaborative, and obsessed with results—we don’t just settle cases; we change lives. xzgxqkn If you're looking to be part of a modern law firm that values its people as much as its clients, Rafaeli Law is the place to grow.
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Compensation details: 6 Yearly Salary
PI e13c-3631
Worksite address
fort lauderdale, FL, 33301, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.