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Job description
Legal Intake SpecialistShook & Stone is one of Nevada's premier injury law firms, and we're growing fast. Our firm represents clients in Workers' Compensation, Personal Injury, and Social Security Disability matters, fighting hard for Nevadans on some of the toughest days of their lives. Apply now to become the confident voice that helps injured Nevadans take the first step toward representation.Position SummaryThe Legal Intake Specialist is the firm's first point of contact with prospective personal injury and workers' compensation clients, guiding them from initial inquiry through signed representation. The role blends people skills with a results focus: responding to emotional callers with care, gathering complete information for attorney review, and guiding qualified prospects to a confident decision.Competitive base pay is paired with a performance-based incentive program, with total compensation of $21-$40+ per hour possible through uncapped incentive potential.What You'll DoClient InteractionServe as the first point of contact for prospective clients across phone, live chat, web forms, and walk-ins, providing information about the firm's services and answering preliminary questionsGuide qualified callers to a decision, ideally on the first call, by building rapport, gathering the facts, and answering questions with patience and careRun a structured, multi-touch follow-up cadence (call, text, email) through to a signed agreement or a documented disqualificationSend, track, and close out e-signature fee agreementsResolve client concerns promptly, maintaining a professional and empathetic demeanor in every interactionData Collection & DocumentationTrack first-call close rate, overall conversion rate, and other intake KPIs, and report progress against team goalsGather complete client information through structured intake forms and interviews, and enter it accurately into the firm's CRM/case management system (SmartAdvocate)Maintain accurate, confidential client records and required file documentationEnsure all intake documentation complies with applicable legal and regulatory requirementsCoordination and SupportSchedule client appointments and attorney follow-ups, coordinating with marketing and client service to keep the handoff seamlessSupport the team with general office duties and special projects as assignedRequirementsHigh school diploma or equivalent required; associate or bachelor's degree preferredComfort in a goal-oriented environment, with the drive to help callers reach a decisionEmpathy and patience with callers who may be in pain, stressed, or overwhelmedAbility to build trust quickly and guide a caller to a confident decisionStrong computer skillsAbility to maintain confidentiality and handle sensitive information with discretionBilingual in Spanish preferredWeekend availability is required; a hybrid schedule may be available for weekend days worked (three weekdays in the office, two weekend days from home).For this position, people skills are more important than legal experience. Previous experience in customer service, administrative, education, or healthcare setting preferred. In fact, experience in hospitality, restaurants, serving, bartending, hotels, customer service, sales, or other people-focused positions can be excellent preparation for this role. No prior legal experience is required. We provide training on our practice areas, intake procedures, technology, and client communication expectations so you can develop the knowledge and confidence needed to succeed.Physical RequirementsAbility to sit and work at a computer with a headset for extended periodsAbility to communicate clearly by phone and other mediumsRegular, punctual attendanceReasonable accommodations are available for qualified individuals with disabilities.Compensation & BenefitsBase wage of $21-$23 per hour depending on experience, with total compensation of $21-$40+ per hour through uncapped incentive pay.Free employee-only coverage for Medical, Dental, Vision, and Life InsuranceOption to purchase Long-term & Short-term Disability coverage401(k) Retirement plan with employer match (available once eligible)Supportive, collaborative work culture with quarterly team eventsWhy Join Shook & StoneAt Shook & Stone, your work has a direct impact. You'll often be the first person someone speaks with after an injury or difficult experience. You'll help prospective clients understand their options, connect them with our legal team, and take the first steps toward getting help. We recognize strong performance and provide opportunities to increase your earnings through results.
Worksite address
las vegas, NV, 89101, US
Who can apply
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