About this opportunity
Coforge lists this Level 1 It Helpdesk Technician opportunity in city of sioux falls, South Dakota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title - Level 1 IT Helpdesk Technician
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Experience - 1 - 3 years
Skills - Windows OS, Microsoft Office Suite, ServiceNow, BMC Remedy, Technical Support, Help Desk Support, Basic Networking
Location - Sioux Falls, South Dakota
Job Description
Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing system.
Diagnose and troubleshoot software, hardware, printer, and basic network-related issues.
Provide technical support for Windows OS, Microsoft Office Suite, and common desktop applications.
Guide users through step-by-step solutions and resolve issues in a timely manner.
Escalate unresolved incidents to higher-level support teams when required.
Accurately document incidents, troubleshooting steps, and resolutions in ServiceNow or BMC Remedy.
Follow up with users to ensure issues are resolved and customer satisfaction is achieved.
Maintain service records and technical documentation.
Ensure adherence to Service Level Agreements (SLAs) and organizational standards.
Collaborate with internal IT teams to resolve complex technical issues.
Deliver professional and customer-focused support while maintaining high service quality.
Stay updated on support tools, systems, and troubleshooting best practices.
Minimum Knowledge, Skills, and Abilities Required
1–3 years of experience in a Help Desk, Service Desk, or Technical Support role.
Strong troubleshooting skills related to Windows operating systems and Microsoft Office applications.
Experience working with ticketing tools such as ServiceNow and/or BMC Remedy.
Basic understanding of networking concepts, including TCP/IP, VPN, and connectivity issues.
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities. xzgxqkn
Ability to manage multiple support requests in a fast-paced environment.
Position Details
Employment Type: Full-time
Work Arrangement: Onsite (Work from Office)
Location: Sioux Falls, South Dakota
Worksite address
city of sioux falls, SD, 57106, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.