About this opportunity
Brightworks IT lists this Level 3 Technical Lead opportunity in vernon, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Vernon Rockville, United States | Posted on 09/17/2026
Salary $95,000 – $130,000 annually, based on experience and location
State/Province Connecticut
Country United States
About Us
BrightWorks IT is a family of MSP’s whose values are rooted in serving clients and being a part of a community. The staff members and technicians at each location are teams that have been together for decades. They collaborate daily, and are on call around the clock, to serve our client’s needs.
Our locations combined have 100’s of years of experience. We serve the law firm or doctors office next door, and we are also able to scale teams in a matter of days to meet the needs of the largest businesses with the most complex technology needs.
No matter your industry, we have the certified staff members and experience to make you, and keep you, compliant.
Our joined forces across locations and network of constantly connected technicians, allow us to serve you better and faster, and offer the services of teams of people for a fraction of the cost of one full-time IT employee.
The BrightWorks IT team of consultants, vCIO’s, vCTO’s, techs and contractors are here to help, give us a call.
Job Description
Level 3 Technical Lead — Brightworks IT
Location: Vernon, CT | Type: Full-Time | Reports to: VP of Operations
About Brightworks IT
Brightworks IT is a growing managed services provider delivering IT support, cybersecurity, and cloud services to hundreds of clients across the Northeast, Mid-Atlantic, and Midwest. Our regional offices support law firms, manufacturers, healthcare organizations, staffing agencies, and professional services clients with proactive IT management and responsive expert support.
About the Role
We are hiring a Level 3 Technical Lead to be the senior technical anchor for our Vernon team. You will own our most complex client escalations, mentor Tier 1/2 engineers, and act as the point of contact for our largest and most technically demanding accounts.
You are the person the team calls when the fix isn't in the runbook — server migrations, network redesigns, Active Directory rebuilds, security incident response, and the difficult client conversations that come with them.
What You Will Do
Own Escalations: Serve as the highest technical escalation point for the Vernon team; take ownership of the tickets that Tier 1/Tier 2 can't resolve and drive them to closure
Lead Projects: Scope, plan, and execute infrastructure projects — server deployments, M365 tenant migrations, network refreshes, firewall replacements, backup/DR implementations
Mentor the Team: Coach mid-level engineers through hard problems; review their work, run tech-share sessions, and raise the technical bar of the office
Client Relationships: Act as the trusted technical advisor for a portfolio of key accounts, including quarterly reviews, roadmap conversations, and standards enforcement
Architecture & Standards: Contribute to Brightworks' standards for Windows Server, M365, networking, security tooling, and backup; help shape how we deliver at scale
Security Incident Response: Lead investigation and remediation of EDR incidents, phishing events, and account compromises, working alongside our SOC partner
Own the Hard Tickets: Manage a complex ticket queue in ConnectWise Manage; document thoroughly, communicate proactively, and hit SLA on P1/P2 work
What You Bring
5+ years in IT support, systems engineering, or MSP environments — with at least 2 years at a senior/lead level
Deep expertise in Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP, Certificate Services
Advanced Microsoft 365 administration — Exchange Online, Entra ID (Azure AD), Conditional Access, Intune, SharePoint, Teams
Strong networking background — firewalls (SonicWall, Fortinet, Meraki), VLANs, VPN (site-to-site + client), routing/switching fundamentals
Experience leading infrastructure projects end-to-end — scoping, planning, executing, documenting
Comfortable owning client-facing conversations — you can explain a technical trade-off to a non-technical executive without losing either side
Hands‑on with RMM/PSA tooling — ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate
PowerShell proficiency for automation and administration
Ability to work onsite in Wixom with occasional travel to client sites in the region
Preferred Qualifications
Microsoft certifications (MS-102, AZ-104, AZ-500, or MCSE)
CompTIA Security+, CySA+, or equivalent
Experience with SentinelOne, CrowdStrike, or similar EDR platforms
Familiarity with Datto BCDR, Veeam, Axcient for backup/DR
Prior MSP experience — you understand ticketing, dispatch, and utilization targets
Experience with VMware/Hyper-V virtualization
What We Offer
Competitive salary — $95,000 – $130,000 annually , based on experience and location
Certification reimbursement and paid study time
Health, dental, and vision insurance
401(k) with company match
Real leadership opportunity — you will shape how the Wixom office operates
Direct exposure to executive leadership; growth path into Principal Engineer or Regional Technical Manager
Brightworks IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.