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Job description
Charlotte based Managed Service Provider is currently seeking a highly skilled IT Consultant/Engineer with the drive and determination to help us support our client base. This position reports to our Director of Managed Services. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.
Minimum Skills Required:
Minimum three year's experience providing Managed Services to the SMB market
Experience and understanding of Kaseya, Connectwise, Labtech, or other Remote Monitoring and management Infrastructure
Knowledge of BDR's, Microsft Axure,
Microsoft Certified Professional status
Excellent knowledge of our supported software and technologies
Strong interpersonal skills required to effectively communicate with users and vendors
Passion for teamwork, continuing education, problem solving and exceptional customer service
Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
Experience with HP, Fortigate, Dell, Lenovo, Cisco, Adtran and Wyse winterms
Valid driver's license and proof of insurance
Reliable transportation
Desired Skills:
Active Directory and Domain configuration/troubleshooting
Windows Server Technologies
Experience with Data Centers, Cloud Computing, Managed Services, and Project Management
Knowledge and troubleshooting experience of Windows based network services such as DNS,DHCP, LDAP
Knowledge and troubleshooting experience of multiple areas of networking (routers, switches, firewalls, VPN, NAT, etc)
Knowledge and troubleshooting experience of Blackberries, Smartphones, ActiveSync, BES, and other remote technologies
Knowledge and troubleshooting experience of virtualization technologies to include VMware, Hyper‑V, Xen, and Sun VirtualBox
Citrix XenApp & XenServer, Terminal Services a plus
Exchange, SBS, and SharePoint a plus
VoIP knowledge a plus (specifically Altigen, Adtran, Cisco, NEC, and Samsung)
Linix and Mac OS Experience a plus
Experience with Kaseya, Solarwinds Orion, Connectwise a plus
This Position Entails:
Troubleshooting user problems over the phone and with remote control technologies and onsite as needed
Accurate documentation of all activities conducted
The ability to manage, maintain, troubleshoot and support our users' networks, equipment, software and services
The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
Professional and articulate
Interpersonally adept
Technically proficient
A relationship builder
A problem solver
Benefits include group medical/dental insurance, 401k, paid vacation, holidays, personal & sick time, and more. Our compensation plans are structured as salary, commensurate with relevant experience.
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.