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Job description
LIBRARY SECURITY COMPLIANCE OFFICERThe City of Worcester is seeking qualified applicants for the position of Library Security Compliance Officer for the Worcester Public Library. Under the direction of the Manager of Community Resources. Work involves all operations related to the safety and security of the Main Library branch and grounds of use by staff, patrons, and visitors. This position will patrol and secure assigned premises, as well as identify risks to staff and patrons. The ideal candidate will possess excellent interpersonal, communication, and customer service skills, and have experience working with diverse populations in an urban community. This position includes night and weekend shifts.Bilingual applicants are encouraged to apply.Essential Elements:Maintain high visibility by patrolling public areas to maintain order, deter inappropriate behavior, and assist the public by ensuring a safe, and comfortable environmentWork closely with the staff and Supervising Librarian to enforce the Patron Behavior PolicyEngage proactively with patrons to address issues in order to quickly diffuse situations and minimize disruptionDiscuss infractions or violations with patrons, assesses appropriate actions, and escorts patrons from premises when necessaryAct as the first point of contact for library staff when they have questions or concerns about security or security incidents, often needing immediate assistanceAssist with serving and enforcing No Trespass Orders issued by the Worcester Public LibraryMay render first aid in medical emergenciesStay informed on available resources for social services in the Worcester area and shares with patrons as neededPrepare incident reports and establish and maintain files on daily activities and administrative mattersAssist Librarian in Charge and building custodians with closing the building by clearing all public floors and remaining until all patrons have exitedContribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effortParticipate actively in staff development and training opportunitiesPerform other duties, as assigned, consistent with the functions of the work unit and level of responsibilitiesWork and travel to multiple locations as assignedRequired Knowledge, Skills, and Abilities:Ability to act calmly and with composure in difficult situationsFamiliarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse and mental health disordersAbility to proactively diffuse and deescalate situationsAbility to work with minimum supervisionAbility to prepare meaningful, concise and accurate reportsAbility to define problems, establish facts and draw valid conclusionsAbility to address and resolve conflict equitably, seeking common ground and cooperation when possible.Must possess excellent observation skills, focus, and attention to detail in order to identify threats quicklyExcellent customer service, interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirementsStrong commitment to consistent excellent customer service to a diverse population in an urban environmentHigh level of professionalism and commitment to the organizationEmbrace opportunities to learn in a fast-paced changing environmentAbility to work independently and as part of a teamAbility to learn and use library technologiesKnowledge of the principles and correct usage of the English language including grammar, punctuation, and spellingRegular on-site attendance is requiredAbility to create positive working relationships with a diverse staffAbility to maintain confidentialityAbility to learn and use handheld radios and operating communication systemsMinimum Requirements:High School Diploma or equivalentDemonstrated experience in security, public safety, public service, corrections, and social services.Ability to successfully pass CORI/SORI checkAbility to travel to required locations in a timely mannerAbility to pass a writing assignment at interviewPreferred Qualifications:Experience in application of security policies, procedures and practicesTwo (2) years of demonstrated experience in security, public safety, public service, corrections, and social services.One (1) year of experience or training in performing de-escalation techniquesTwo (2) years of customer service experience in an urban or public settingSalary Range: $23.57 - $28.65 hourly, full-time, excellent benefits package.To apply, please visit: or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Open until filled, applications received prior to or on Friday, September 18, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, ,
Worksite address
worcester, MA, 01602, US
Who can apply
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