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Job description
Job TitleThe right candidate will provide high-quality massage services in a positive, collaborative and supportive work environment and facilitate a unique and memorable guest experience by performing all duties in a manner fitting the Dollywood Company brand.Summary of Essential Functions and ResponsibilitiesProvides high-quality massage and other services as your skills and license/s permit, using specified draping techniques and treatment protocols. Must be able to perform all massage techniques within the spa scope of practice within the first 30 daysUses proactive sales techniques, recommending and demonstrating retail product for each guestWelcomes guests and peers in a genuinely warm and friendly mannerArrives to work on time and groomed to the required standardConsistently begins and ends services on timeMaintains treatment room supplies, requesting inventory as neededEnsures the cleanliness and neatness of the front-of-house and back-of-house areas. Assisting in cleaning, linen distribution, overall tidinessAttends and participates in mandatory department trainings and meetingsReports maintenance issues promptlyAssists with event planning and execution as well as special promotions. Lean in on massage specific topicsHelps design treatment protocolsCompletes retail and backbar inventories as neededAchieves high-level of proficiency with Book4time booking software and assist with trainings and administrative maintenanceAssists with team scheduling and attendance complianceCoordinates food and beverage services for the SpaMaintains confidentiality of all proprietary and guest informationManagement reserves the right to change and/or add to these dutiesEducation and Experience RequiredMust be at least 18 years of ageHigh school diploma or equivalentComputer proficiency and ability to learn new softwareHigh level of proficiency in massage therapyProficiency in additional modalities such as East Asian therapies, prenatal and oncology therapiesCurrent Tennessee Massage Therapy License Required, Active and in Good StatusOffers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screeningKnowledge, Skills and AbilitiesMust display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committedAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be able to be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to communicate effectively with Guests and Hosts using approved communication methodsProvide 25 to 75-minute massages and body treatments to clients by appointmentGuide clients through service offerings and determine which massages would fit them mostAnnotating a detailed intake form on clientAdvise stretching, strengthening and relaxation methodsSuggest future appointments and regimeListen to clients during appointments and adjust technique to desired pressureMust be able to perform 5-6 treatments per dayNever diagnose a client with anything but suggest seeing a professional if something seems abnormal or contraindicatingPhysical and Cognitive RequirementsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoorsCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methodsAble to meet the physical demands of the jobMust be able sit, stand and maneuver body for long periods of timeThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
pigeon forge, TN, 37863, US
Who can apply
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