About this opportunity
Channel Partners lists this Licensed Optical Store Manager opportunity in scottsdale, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At A Glance
Meta Lab Retail is redefining how customers experience technology in high traffic, premium shopping destinations by bringing Meta Smart Glasses and Quest mixed reality experiences to life through immersive, hands on engagement.
As theLicensed Optical Store Manager , you will lead a high performing retail team while serving as the store’s licensed optical expert. This role combines full ownership of the store business, people, customer experience, and operations with the specialized optical expertise required to support prescription eyewear, dispensing, fitting, and compliance.
You will be responsible for creating a culture of exceptional service, developing and inspiring talent, driving sales and conversion, and ensuring the highest standards of optical quality and regulatory compliance. As both a people leader and optical authority, you will help bring together premium retail, innovative technology, and personalized eyewear solutions to create a differentiated Meta Lab experience.
Channel Partners, the exclusive talent and operations partner for Meta Retail, builds and leads the teams that bring these experiences to life. This is experiential retail, not transactional retail.
Minimum Pay
USD $85,000.00/Yr.
Maximum Pay
USD $90,000.00/Yr.
Additional Compensation
Bonus potential based on store performance and achievement of established business KPIs.
What We Offer
Competitive pay plus bonus potential
Health and wellness benefit plans
Paid time off and holidays
401(k) with employer matching
Paid training
Employee discounts
Referral bonus
Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
Opportunity to grow with a company that actively develops, rewards, and promotes its employees
What You'll Do
Lead the Business and Team
Own the overall performance of the store, including customer experience, sales, conversion, staffing, operations, inventory, and team development
Recruit, hire, onboard, develop, and retain high potential talent
Build a high performance culture rooted in accountability, collaboration, customer obsession, and continuous development
Coach and mentor team members through consistent feedback, recognition, performance management, and individualized development
Establish clear expectations and ensure the team consistently delivers against Meta Lab standards
Lead by example on the sales floor and maintain a strong leadership presence during key customer and business periods
Celebrate wins, recognize performance, and create an inclusive and engaging team culture
Drive Customer Experience and Sales
Deliver immersive product demonstrations and elevate every customer interaction into a premium Meta branded experience
Build authentic, long term customer relationships through personalized service and follow up
Drive sales, conversion, customer satisfaction, and other key performance indicators
Analyze store performance, traffic, customer behaviors, and business trends to identify opportunities and adjust strategies
Guide customers in selecting frames and lenses based on lifestyle, prescription needs, technology, and personal style
Engage in the sale, facilitation of sale, fitting, adjustment, and dispensing of prescription and non prescription eyewear
Serve as a subject matter expert on Meta wearable and mixed reality products and confidently simplify complex technology for customers
Lead Optical Excellence
Serve as the store’s licensed optical expert and ensure optical services are delivered accurately, professionally, and in accordance with all applicable requirements
Perform precise optical measurements, fittings, adjustments, and dispensing to ensure exceptional eyewear accuracy and comfort
Provide expertise in prescription troubleshooting, frame selection, lens technology, and optical solutions
Act as a liaison with customers’ optometrists when necessary to support prescription accuracy and customer care
Maintain current knowledge of optical innovations, lens technologies, eyewear trends, and applicable regulations
Train and coach the broader retail team on optical products, customer conversations, and appropriate escalation to licensed optical professionals
Ensure adherence to all applicable state laws, licensing requirements, optical standards, and company policies
Maintain strict compliance with applicable privacy requirements surrounding prescriptions and personally identifiable customer information
Ensure required optical credentials and licenses are current and displayed as required by applicable law
Own Operational Excellence
Maintain operational excellence across scheduling, payroll, inventory, reporting, visual presentation, and store standards
Manage inventory with accuracy and accountability, including prescription and non prescription eyewear
Ensure the sales floor, optical areas, stock areas, demonstration products, and customer facing spaces consistently meet brand standards
Maintain accurate business reporting and use performance data to identify trends and opportunities
Partner effectively with cross functional teams and represent the Meta brand professionally in a high visibility retail environment
What You'll Bring
Experience and Education
High School Diploma or equivalent required
Active American Board of Opticianry (ABO) certification required
Active state optical license or additional credentials where required by applicable state law
Ability to produce and display required optical credentials on site
3+ years of retail leadership experience, preferably within premium, luxury, optical, consumer electronics, or experiential retail
2+ years of optical sales, dispensing, or customer service experience preferred
Demonstrated experience leading teams and driving measurable sales and customer experience results
Skills and Attributes
Strong knowledge of optical theory, practices, prescription eyewear, lens technologies, fitting, and dispensing
Proven ability to lead, coach, motivate, and develop high performing teams
Strong business acumen with the ability to interpret sales, conversion, traffic, staffing, and operational performance
Customer obsessed mindset with a passion for creating premium, personalized experiences
Ability to build lasting customer relationships and inspire the same behaviors across a team
Strong communication, interpersonal, and problem solving skills with a polished and professional presence
Passion for technology, innovation, eyewear, fashion, and emerging customer experiences
Comfortable learning and explaining sophisticated technology in a simple and engaging way
Proficiency with digital tools, retail systems, reporting, and performance management
Highly organized, resourceful, and capable of operating effectively in a fast paced environment
Flexibility to work evenings, weekends, holidays, and other peak retail periods as business needs require
Physical Requirements
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the employee may be required to:
Engage with customers while talking, standing, walking, and conducting product demonstrations
Perform repetitive use of hands, arms, and fine motor skills associated with product demonstrations, eyewear fittings, measurements, and adjustments
Frequently lift and carry up to 25 pounds
Occasionally lift and carry up to 50 pounds
Maintain continuous hand and eye coordination and fine manipulation
Work comfortably in a variety of lighting conditions, including occasional flashing or contrasting light patterns
Important Information
Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.
Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at for more information.
Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies please visitPrivacy PolicyandCalifornia Privacy Rights
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Worksite address
scottsdale, AZ, 85261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.