Job description
Behind every Redfin Agent is a team of talented real estate professionalswhosenumber one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process.Sowhetheryou'restarting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.
As a Temporary Transaction Coordinator, your number one priority is to deliverservicethat provides agents with two primary benefits: time and peace of mind.You'lltake ownership of everypossible taskappropriate foracoordinator, andanticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumentaltoyour success in this role. In addition,we'llsupport you with in-depth training,cutting-edgetools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.
About the Role
You'lltake a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.
With agent oversight,you'llmanage a high volume (process 30-50 deals per month on average during busy months) whilemaintainingquick response times, and proactive follow-up.
Coordinate property access for inspectors, appraisers, and other vendors.
Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.
You’llproactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.
Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
Ensure all contractual deadlines are met; alert all parties when a deadline is atrisk, andproactively mitigate that risk when within your control tofacilitatean on-time closing.
Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
About You
A real estate license isrequired. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent
One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.
One year of customer service experience isrequired.
Excellent attention to detail,organizationaland interpersonal skills.
Clear and concise verbal and written communication.
Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learnnew technologies(Google suite, Redfin proprietary tools).
Experience using email and phone to communicate with clients and other partiesrequired.
Calm demeanor when resolving issues and communicating with agents and clients.
Experience juggling multiple priorities in a fast-paced environment.
Strong senseof accountability forthe agentand client experience.
You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client andagentsuccessabove all else.
Schedule:
Monday–Friday, 8am - 5:00pm.
What you’ll get
Our team members fuel our strategy,innovationand growth, so we ensure the health and well-being of not just you, but your family, too! We goabove and beyondto give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put:We’vegot your back. Check out our full list ofBenefits and Perks.
About us
Redfinis revolutionizing the$75 billionreal estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doinggreat workin a collaborative environment, join our team!
This job description is an outline of the primary responsibilities of this position and may bemodifiedat the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodationstoqualified individuals with disabilitiesin accordance withapplicable state and federal laws. Applicantsrequiringreasonable accommodations in completing the application and/orparticipatingin the application process should contact a member of the Human Resources team, .
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $22.80-$35.50. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.