About this opportunity
Avis Budget Group lists this Licensee Operations Manager opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
The Licensee Operations Manager is responsible for managing a portfolio of North American licensees, driving operational excellence and revenue performance across the network. This is a development role designed for high-performing operations managers seeking to build breadth in licensee relationship management, commercial performance, and cross-functional operational leadership.
What You’ll Do:
Manage a focused portfolio of North American licensees, serving as the primary operational point of contact
Manage and improve licensee operational and revenue performance across the assigned portfolio
Drive growth and market expansion within the portfolio, including onboarding of new licensee operators
Support the opening and closing of locations across the portfolio, expanding licensee footprint across North America in line with company processes
Conduct regular calls with licensee partners and undertake periodic on-site visits to maintain strong operational relationships
Communicate performance trends, risks, and recommendations to leadership on a regular basis
Work closely with field operations, customer service, and process teams to resolve customer issues and licensee partner requests
Ensure licensee adherence to customer service standards and company policies
Monitor customer satisfaction results and work with licensees to address service quality trends
Support and implement key technology projects across your portfolio
Support rate setting and vehicle availability management for licensees
Provide system setup and training support to licensee staff on core rental systems
Help licensees track and monitor operational performance through standard reporting tools
Support tracking of vehicle damage claims and related processes
Provide support on billing and accounting-related licensee queries
Submit and track technology support requests on behalf of licensees and the internal team
Manage the department's shared mailbox, ensuring timely routing and resolution of licensee requests
Maintain and update content on the internal licensee resource site relevant to the portfolio
As required, perform research on billing, system issues, vendor information, roadside incidents, and vehicle recovery
Perform additional duties as assigned
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
What We’re Looking For:
Proficiency with core rental operations systems (training provided; prior exposure a plus)
Demonstrated experience in rate setting and vehicle availability management
Experience using standard operational performance reporting
Familiarity with damage/claims tracking processes
Experience with customer satisfaction/NPS monitoring tools
Experience with system administration or user account setup
Prior experience within a vehicle rental or franchise/licensee environment preferred
Proficient in MS Office; experience with Tableau and Salesforce a plus
Strong working knowledge of operational rental platforms
Relationship & Communication Skills - ability to build and sustain effective working relationships with external partners at all levels
Performance & Commercial Awareness - revenue-focused mindset, growth orientation, and data-driven decision-making
Problem Solving - ability to identify operational issues and develop practical, timely solutions
Organization - strong prioritization and time management across a multi-partner portfolio
Team Collaboration - works effectively across departments to deliver results
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.