Job description
Job Summary:
Life Services Member Engagement Specialist I is responsible to act as first point of contact for new Life Services members and direct them through the Intake Process.
Essential Functions:
Act as first point of contact for new Life Services/JobConnect members, and direct them through the intake process
Starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are? What are his or her unique needs, and how can CareSource help?” In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource
Answer and route incoming telephone calls to proper personnel or initiate intake process for first-time callers; verify and complete intake process for each new member
Create and maintain new member files
Provide timely and accurate documentation
Actively participate in team meetings maintain basic knowledge of department activities
Maintain basic knowledge of department activities
Build and strengthen member relationships by providing quality customer service
Maintain communication with new members after Life Services events by confirming next steps and continuing the on-board process
Assist in auditing member data to ensure accuracy
Perform data entry and basic analysis, including specialization in pulling specific reports as needed
Manages all aspects of departmental Member Assistance Fund requests
Assist with the provision of health education, wellness materials, member benefits, as directed
Perform any other job duties as requested
Education and Experience:
High School Diploma or GED required
Associates degree in business or related field or equivalent years of work experience is preferred
Minimum of two (2) years of experience in administrative support or customer service required
Competencies, Knowledge and Skills:
Proficient with Microsoft Office, including Outlook, Word, Excel and PowerPoint
Strong written and verbal communication skills
Ability to work independently and within a team environment
Effective listening and critical thinking skills
Time management skills
Customer service oriented
Experience engaging customers telephonically
Effective problem-solving skills with attention to detail
Strong interpersonal skills and high level of professionalism
Skilled at multi-tasking
Proficient in database management
Experience within Microsoft Dynamics CRM preferred
Experience within Guiding Care (Altruista) and Streamline preferred
Demonstrate compassion, support and collaboration with members and families
Self-motivated and inquisitive
Comfort with asking pertinent questions
Ability to work in a fast-paced environment
Ability to demonstrate and promote ethical conduct
Ability to develop positive relationships with all stakeholders
Awareness of community & state support resources
Organized , detail-oriented and conflict resolution skills
Ability to keep composure and professionalism during times of high emotional stress
Ability to maintain confidentiality and act in the company’s best interest
Proven track record of demonstrating empathy and compassion for individuals
Proven track record for improving processes to make things easier for those you have served
Licensure and Certification:
To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$31,200.00 - $49,900.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
HourlyOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Brand=CareSourceOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.