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Pets Best

Lifecycle Marketing Leader: Retention & Onboarding (Remote)

northern, KY

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Job description

Pets Best is seeking a Senior Product Marketing Manager to lead end-to-end customer experience initiatives across the lifecycle, emphasizing onboarding, engagement, and retention for policyholders.

This role partners with product, brand, CRM, analytics, customer care, email, UX, operations, and digital teams to identify pain points and opportunities to improve the customer journey and communicate our value effectively.

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