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Job description
Linen Porter/HousemanAre you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel, where elegance meets outstanding service.Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.Location: Crosby Street HotelPosition Type: FT, Non-ExemptReports To: Head HousekeeperJob DescriptionAs Linen Porter/Houseman, you'll play a key role in keeping our guest rooms and public spaces at Crosby Street Hotel immaculate and welcoming, supporting the housekeeping team in delivering Firmdale's exceptional five-star standard of service.What You'll Do:Maintain linen and toiletry stock levels across all linen closets, and receive and store incoming deliveriesSupport Room Attendants in maintaining guest rooms, public areas, and back-of-house spaces to our five-star standardsDeliver extra beds, cots, and other guest requests promptly and courteouslySort and prepare soiled linen for collection by our laundry partnerCarry out deep-cleaning projects, including high dusting, carpet and upholstery shampooing, and seasonal spring cleaningMove furniture as needed, comfortably lifting up to 25 lbs on a frequent basis and up to 60 lbs occasionallyKeep corridors, stairways, and all public and working areas clean, tidy, and hazard-freeRespond promptly to pages and guest requests, communicating clearly with the housekeeping team throughout each shiftSafeguard any guest room keys and pagers assigned to you, and report lost property, damages, or maintenance issues immediatelyFollow all health, safety, and fire procedures, including Do Not Disturb protocolsMaintain a clean, organized workspace and a high standard of personal hygiene and presentationWhat You'll Bring:A meticulous eye for detail and pride in a job well doneA collaborative, team-first attitudeClear, proactive communication with your supervisor and colleaguesFamiliarity with housekeeping best practices, or a willingness to learn Firmdale's standardsA genuine passion for delivering outstanding guest serviceWhat We Offer:Competitive salaryGenerous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal daysComprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team membersComplimentary meals on shiftFree uniform dry cleaning serviceCommuter transit benefits available Day 1Ongoing training and professional development, including annual education reimbursement program up to $3,000Social events throughout the year, including holiday parties, team member appreciation events, and moreExclusive discounts at Design Hotels, staff sales, spa discounts, and product perksDepartmental and company-wide incentive programsAnd much more!!Why Join Firmdale Hotels?Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:Crosby Street HotelThree Michelin Keys, 2024, 2025Condé Nast Traveler 'Triple Crown', 2026Readers' Choice Awards, Condé Nast Traveller, 2024, 2025Top-Rated Tablet Hotels of All Time, 2025The Best Boutique Hotels in New York City, Travel + Leisure, 2024Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)Warren Street HotelTwo Michelin Keys, 2025The Hot List, Conde Nast Traveller, 2024The IT List, Travel + Leisure, 2024World's Greatest Places, TIME Magazine 2024The Best Boutique Hotels in New York City, Travel + Leisure, 2024Readers' Choice Awards, Condé Nast Traveller, 2025The Whitby HotelThree Michelin Keys, 2024, 2025Top-Rated Tablet Hotels of All Time, 2025Condé Nast Traveler 'Triple Crown', 2026Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025Best Afternoon Teas in New York City, Vogue, 2024, 2025Readers' Choice Awards, Condé Nast Traveller, 2024, 2025Join us at Crosby Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Worksite address
new york, NY, 10001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.