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Job description
At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career.
The selected candidate should be able to report on a hybrid work schedule to one of these Zurich offices: Schaumburg, IL , Rocky Hill, CT; Addison, TX, Atlanta, GA; Maitland, FL, Overland Park, KS; Parsippany, NJ or Omaha, NE..
What You Will Do:
In this dynamic role, you'll manage and resolve high-exposure, multi-party commercial general liability claims. Using your litigation expertise and strategic mindset, you will:
Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
Partner closely with internal and external counsel, underwriters, and risk professionals.
Provide clear, timely communication to customers and stakeholders throughout the claim process.
Ensure claims are handled in accordance with regulatory standards and company protocols.
You’ll be empowered to own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.
Basic Qualifications:
Bachelor’s Degree and 3+ years of experience in Claims or Insurance OR
Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Claims or Insurance OR
Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR
High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets, and products
Proficiency in Microsoft Office
Preferred Qualifications:
5+ years of experience handling Commercial General Liability claims
5+ years of experience handling litigation management
Work experience working with a carrier
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem-solving skills
Excellent time management, prioritization, and multi-tasking abilities
Experience in team collaboration and building cross-functional relationships
Proficiency in explaining complex financial and actuarial concepts
Ability to assess the scope and exposure of moderately complex claims
Expertise in the reserving process for indemnity and expenses
Capability to develop and execute negotiation strategies
Skill in identifying nuances in customer and business partner interactions
Proficiency in presenting claim resolution information to stakeholders
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.
We offer competitive pay and comprehensive benefits for employees and their families. (Learn more about Total Rewards here .)
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Addison, AM - Atlanta, AM - Maitland, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MD1 LI-ASSOCIATE #LI-HYBRID
Worksite address
addison, TX, 75001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.