About this opportunity
Citigroup Inc lists this Loan Processing Manager opportunity in o'fallon, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Loan Processing Manager provides leadership and direction to a medium-sized team of employees. In-depth knowledge of all of the core functional areas of Fulfillment and key regulations as well as well versed in credit policy, collateral, legal & compliance. Plays a critical role in ensuring that business controls are adhered to thereby mitigating risk to the company. The role is critical in managing teams and pipeline to ensure adherence internal and external client experience for optimal client experience.
nResponsibilities:
nnnDirect responsibility for a team of loan processing specialists who will perform overall client relationship management including reviewing the loan to ensure credit conditions are met and assisting clients through the balance of the process. Management duties include performance evaluation, compensation, hiring, disciplinary actions as well as direction of daily tasks and responsibilities.
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nnGuides the team to meet production goals while ensuring the level of expected service, quality and integrity of the loans are maintained.
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nnTakes ownership of MCAs, CAPS and Action Plans for Processing area and frequently presenting progress, challenges and performance results of the team, the channel or processing team to peers, senior leaders and partners in various forums.
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nnInfluence decisions through advice, counsel, facilitating services to other or through joint accountability for volume, quality and timeliness of end results.
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nnAssists processors with complex transactions by providing experience, knowledge and resources in order to guide the processor through the correct steps, questions that arise and approvals needed. Added complexity could be the result of self-employed borrower or unique income sources, Condo/Coop requirements, Government and Investor requirements, market nuances, et al.
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nnAssists processors with escalated client complaints and resolutions per Complaint Management protocol.
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nnWork closely with site management on operational issues including training and implementation of operational excellence initiatives.
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nnLead meetings with team regarding operational actions.
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nnProvide input into and implement operational initiatives, benchmarks and metrics for standards of performance.
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nnMonitor and approval of attendance and overtime.
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nnCoaching and counseling as needed to employees to ensure the level of expected service, quality and integrity of the loans are maintained and a plan is put in place to ensure success.
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nnImplements strategic initiatives to ensure profitability of operational plans.
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nnLeads team members in all tactical and strategic initiatives. Ensure the workflows are effective, efficient and deliver a quality loan product. Ensure the workflows compliment and support the overall goals of the sales team as well as those of the business.
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nnAct as a key member of the site leadership team. Represent and act as the business knowledge expert in all matters pertaining to closing operations.
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nnEnsures high levels of client satisfaction through thorough product, process and client knowledge.
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nnIdentifies and suggests process improvements and assists in the implementation of validated process improvements.
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nnAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
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n nQualifications:
nnn5-8 years of relevant experience
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nnMortgage industry experience including investor guidelines and industry knowledge to ensure strong file quality & understanding of Citi policy while managing an evolving pipeline.
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nnStrong sense of urgency with an ability to work in a team environment.
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nnAbility to work across business lines taking a big picture approach and providing proactive support, partnership and recommendations to build relationships, improve operational efficiencies and minimize risk across the business.
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nnAdvance computer skills, excellent leadership skills required. Must be able to maintain a high degree of accuracy while being detail oriented.
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nnExcellent planning/organizational, problem-solving, analytical, presentation, listening and oral/written communication skills.
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n nEducation:
nnBachelor's/University degree or equivalent experience
n Job Family Group:
nOperations - Core
Job Family:
nProcessor
Time Type:
nFull time
Primary Location:
nOfallon Missouri United States
Primary Location Full Time Salary Range:
n$66,400.00 - $99,600.00
nIn addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
nPlease see the requirements listed above.
Other Relevant Skills
nFor complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
nOct 01, 2026
Automated Processing and AI
nWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
nImportantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
nIllinois residents - AI Notice and Right (
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .
nView Citi's EEO Policy Statement ( and the Know Your Rights ( poster.
nCiti is an equal opportunity and affirmative action employer.
nMinority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Worksite address
o'fallon, MO, 63366, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.