About this opportunity
Fifth Third Bank, N.A. lists this Loan Resolution Specialist I opportunity in st bernard, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Cincinnati, OH
nFull time
nR70529
nMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
nGENERAL FUNCTION:
nThe Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise.
nResponsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
nESSENTIAL DUTIES & RESPONSIBILITIES:
nnnCommunicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses;
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nnrecommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
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nnPromptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
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nnCommunicates as necessary to third-party servicer account changes or required adjustments
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nnConfers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
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nnPerforms skip tracing activities as needed to locate and contact delinquent customers
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nnDocument all customer interactions/account activities with concise and detailed account notes
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nnAdhere to all Dividend policies and procedures, including State and Federal collection regulations
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nnOther projects and duties as assigned
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n nSUPERVISORY RESPONSIBILITIES: None
nMINIMUM KNOWLEDGE & SKILLS REQUIRED:
nnnHigh School diploma or equivalent
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nn1 years of Collections or Customer Service Experience
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nnStrong organizational skills and attention to detail
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nnExcellent written and verbal communication skills
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nnHigh-level proficiency in Microsoft Suite
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nnAbility to multitask, prioritize projects, and report to several managers
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nnA high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
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nnAbility to work independently as well as collaboratively
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nnDesire to work in an entrepreneurial but highly professional culture
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nnExperience with Salesforce preferred
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nnBilingual- Spanish preferred
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n nLoan Resolution Specialist I
nAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
nThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
nOur extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
nLOCATION -- Cincinnati, Ohio 45227
nAttention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
nFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
nIntroduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?
nFifth Third is a bank that's as long on innovation as it is on history. Since 1858, we've been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.