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Job description
Loan Service RepresentativeAt Austin Telco Federal Credit Union, we're dedicated to making a positive impact on our members, our community, and each other. If you're someone who enjoys helping members navigate their lending needs, providing exceptional service, and supporting accurate and timely loan processing, our Loan Service Representative position could be your next great opportunity. Come grow with us and make a difference every day.What You'll DoLoan Processing & SupportProcessing consumer loan requests, including running credit reports and completing loan applications in person or over the phoneAssigning completed loan applications to loan officers for reviewProcessing advances on existing lines of credit (LOC) and VISA cardsObtaining payoff amounts for refinances and calculating vehicle values for loan officersPreparing release of title or lien documentation for management approvalPerforms duties related to loan retentionProcess payoff checks and balancing of totalsMember Service & Loan AssistanceAnswering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account servicesAssisting walk-in members with loan information, application needs, and closing of loansProviding backup support to the reception area as neededAdministrative SupportPerforming general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scannersWhat You BringRequired QualificationsMinimum of six (6) months of related lending experienceStrong organizational skills, attention to detail, and effective time managementAbility to work independently and manage multiple tasksExcellent verbal and written communication skillsStrong customer service orientationProficiency with Microsoft Word and ExcelGeneral office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communicationPreferred QualificationsSix months of related lending experience in a bank or credit unionExperience assisting members or customers in a financial services environmentFamiliarity with consumer lending processes and documentationWhy You'll Love Working HereWe're more than a credit union — we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and morePaid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestonesRetirement Plans: 401(k) with company match and a pension planCommunity Engagement: Volunteer opportunities and credit union-sponsored eventsA supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperationAdditional RequirementsGood credit standing (verified prior to interview)Completion of an AssessmentSuccessful background check and drug screening upon offerEqual Opportunity EmployerWe celebrate diversity and are committed to creating an inclusive environment for all employees.
Worksite address
austin, TX, 78759, US
Who can apply
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