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Job description
Warren, PA
nFull time
nR-
nPA0736 Administration Center
nJob Description
nThe Loan Servicing Specialist is responsible to provide support to all areas of loan servicing while keeping working knowledge of loan servicing systems and processes.
nEssential Functions
n• Maximize technology tools available
n• Partner with third party vendors and agencies
n• Review and sending customer correspondence
n• Ensure compliance with Company policies and practices, Federal / State regulations, accuracy of information, service levels are being met, and total quality of work preformed
n• Master departmental policies and procedures
n• Provide exceptional customer service
n• Self-learn/ knowledge of appropriate loan servicing support systems
n• Provide excellent customer and business unit support service
n• Maintain knowledge of job specific products and services
n• Interact as appropriate with other business units within the bank
n• Manage work queues / workflows as needed
n• Support for testing of new products and services
n• Identify and resolve customer service issues
n• Recommend improvements to procedures
n• Review appropriate departmental records and processes
n• Recommend quality control enhancements
nAdditional Essential Functions
n• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
n• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
n• Work as part of a team
n• Work with on-site equipment
nAdditional Responsibilities
n• Complete special projects upon request
nSafety and Health for those without supervisory duties
n• Abide by the rules of the safety and loss prevention program
n• Perform work tasks in a safe manner
n• Report any and all injuries to supervisor
n• Know what to do in case of an emergency
nQUALIFICATIONS
nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
nEducation
nHigh School Diploma
nor equivalent
nWork Experience
n3 - 5 years related banking/lending experience
n2 - 6 years customer service experience
n2 - 6 years technological or relevant experience
nGeneral Employee Knowledge, Skills, and Abilities
n• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
n• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
n•Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
n• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
n• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
nAdditional Knowledge, Skills and Abilities
nProficient with Microsoft Office software.
nApplicant must demonstrate organizational, time management, and basic computer navigational skills.
nApplicant must be able to multitask and handle workloads with deadlines.
nNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
nA t Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.
Worksite address
irvine, PA, 16368, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.