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Job description
Loan Servicing Specialist l - Middletown, NY
nMiddletown, NY (
nDescription
nLooking for a role where your work truly matters? As aLoan Servicing Specialist Iat Heritage Financial Credit Union, you’ll be a key part of the team behind the scenes, ensuring our members’ loans are managed accurately, efficiently, and with the exceptional service they deserve.
nThis is an opportunity to put your problem-solving skills, attention to detail, and financial knowledge to work while gaining valuable experience across consumer, mortgage, and commercial lending. You’ll collaborate with talented teams, take on meaningful challenges, and have a voice in improving processes and creating a better experience for our members.
nIf you’re organized, curious, and take pride in getting the details right, we’d love to meet you.
nHere's a little about us:Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
nOur Core Values:
nExperience:Go Above Expectations; Create Positive Moments; Personally Acknowledge
nService:Deliver As One Team; Stay A Step Ahead; Guide with Product Expertise
nIntegrity:Do What's Right; Speak the Truth; Own Our Actions
nPeople:Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community
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nPOSITION PURPOSE
nThis position is accountable for performing a variety of loan servicing duties associated with the servicing of consumer and residential loans; collaborating with other lines of business across Heritage Financial Credit Union ((HFCU) to ensure all Real Estate and Consumer loan accounts are transacted and managed with the critical and creative thought process that ensures delivery of timely and high impact service, internally and externally. The Loan Servicing Specialist I will actively participate in the mentoring, training and development of themselves and team in alignment with the HFCU vision, mission and core values and will perform all responsibilities in accordance with federal/state regulations and HFCU policies and procedure.
nESSENTIAL FUNCTIONS AND RESPONSIBILITIES
nnnPerform post-closing documentation and core system reviews and maintain exception tracking for consumer, residential real estate, and commercial loans.
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nnPerform quality control (QC) reviews for consumer, residential real estate, and commercial loans to ensure documentation, system information, and loan servicing requirements are accurate and complete.
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nnPerform general Loan Servicing duties received through eRequests, including, Skip-A-Pay setup, sub-actions, payoff letters, payment reversals, payment postings, ODLOC & UNLOC closeout requests, loan research & recalculations, late fee refunds, and other servicing-related requests.
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nnProcess and monitor iBanking transactions and requests related to loan servicing.
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nnPerform daily, weekly, monthly, and other periodic file submissions and reporting to vendors, investors, regulatory agencies, and internal departments.
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nnPerform and maintain FNMA reporting, reconciliations, and related processes in accordance with investor requirements and established procedures.
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nnMonitor vehicle titling and lien perfection activities and follow up as necessary to ensure liens are properly perfected and maintained.
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nnProcess auto lien releases, discharge filings, and other documentation necessary to release the Credit Union's lien or security interest.
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nnPrepare and process Mortgage Satisfactions and related documentation.
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nnPerform electronic recording (e-recording) of mortgage satisfactions, monitor documents submitted to counties, follow up on outstanding items, and maintain appropriate tracking logs.
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nnProcess loan payoffs, including payoff requests, payoff calculations, and related transactions.
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nnProcess mortgage recasts and ensure all related system updates and documentation are completed accurately.
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nnProcess escrow transactions, including taxes, private mortgage insurance (PMI), and homeowners’ insurance (HOI) payments.
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nnReview and prepare annual escrow analysis.
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nnProcess total loss claims and insurance proceeds and perform necessary follow-up to ensure claims are properly resolved.
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nnProcess GAP claims and perform follow-up with applicable vendors, members, insurance providers, and internal departments as necessary.
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nnProcess Life, Disabilty & Unemployment claims.
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nnMonitor Federal Reserve Bank (FRB) pledged collateral reports and perform required monitoring, tracking, documentation, and reporting in accordance with established procedures.
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nnMonthly SCRA monitoring.
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nnProcess Commercial participation payments.
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nnDistribute, process, and send all Loan Servicing department mail and correspondence.
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nnProcess end-of-day checks and complete related balancing and servicing activities.
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nnAssist with Audits and system related projects.
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nnAssist with the review and preparation of annual 1098 reporting.
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nnVault Organization & Filing.
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nnConsistently review and recommend changes to improve workflow, efficiency, accuracy, quality, and internal controls within the Loan Servicing Department and other departments of HFCU.
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nnProvide rotating coverage for late-night operations on Fridays.
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nnPerform other duties and responsibilities as assigned.
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n nRequirements
nEDUCATION/CERTIFICATION:
nHigh School Diploma or similar work experience.
nKNOWLEDGE:
nThis position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
nEXPERIENCE:
nMicrosoft Office product suite.
nSKILLS/ABILITIES:
nnnAbility to project a professional appearance and positive attitude at all times.
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nnStrong verbal and written communication skills.
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nnAttention to detail and multi-tasking skills.
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n nWhat's in it for you?
nSalary:$20.80 - $25.99 per hour (depending on experience)
nBenefits:
nnnPaid Time Off & Paid Federal Holidays
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nnMedical, Dental, Vision & Life Insurance
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nnEmployee Assistance Program
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nnFlexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
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nnSupplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
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nnBenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
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nnCareNet - benefits concierge service
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nn401(k) with 5% Employer Match
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nnEducational Assistance
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nnPaid Time to Volunteer
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nnHFCU Logo-wear (that our employees wear with pride!)
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n nEqual Opportunity Statement
nEmployment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
Worksite address
middletown, NY, 10940, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.