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NightOwl Consulting

Loan Servicing Support Specialist

Remote — Worldwide (see timezone requirements)

Check who can apply and the requirements below before continuing.

Job description

The Loan Servicing Specialist will manage the subservicing process, wire funds, maintain documents, audit reports, and ensure regulatory compliance.

Key Responsibilities

Manage the loan boarding process to subservices, ensuring accuracy and efficiency.

Wire escrow funds as required and manage fund disbursements.

Deliver and maintain servicing images and documents.

Manage, track, and resolve missing documents and conditions.

Audit and reconcile daily subservicing reports to verify accurate boarding data.

Conduct weekly operational calls with subservices to ensure alignment and address issues.

Regularly audit daily and monthly subservicing reports.

Generate and provide detailed reports to management for early delinquency audits.

Monitor alerts on loan payoffs to manage timely responses.

Conduct comprehensive monthly, quarterly, and annual audits.

Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

Skills, Knowledge and Expertise

Proven experience in mortgage lending and loan servicing.

Strong understanding of loan servicing workflows, including subservicing.

Excellent analytical and problem-solving skills.

Ability to manage multiple tasks and meet deadlines.

Strong communication and coordination skills.

Knowledge of regulatory standards in loan servicing.

Experience with Encompass loan origination software.

Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.

Benefits

Above market salary

HMO on Day 1 for principal and two dependents

Government-mandated benefits

Performance-based Incentives

Quarterly Company Events

In-depth training for career growth

Great Company Culture and HR experience

1,000 PHP De Minimis

Equipment and software provided

Originally posted on Himalayas

Who can apply

The source lists worldwide eligibility. Accepted UTC offsets: UTC-11, UTC-10, UTC-9.5, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC-3, UTC-2, UTC-1, UTC+0, UTC+1, UTC+2, UTC+3, UTC+3.5, UTC+4, UTC+4.5, UTC+5, UTC+5.5, UTC+5.75, UTC+6, UTC+6.5, UTC+7, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+11, UTC+12, UTC+12.75, UTC+13, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.

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