About this opportunity
East West Bancorp lists this Loan Servicing Unit Manager opportunity in el monte, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Loan Operations Unit ManagerThe Loan Operations Unit Manager is responsible for the day to day management of a Loan Operations Unit including but not limited to; customer complaints and research, payment processing and other financial activities, Demands & Payoffs, Adjustable Rate Management, escrow monitoring, Insurance and Tax monitoring, post closing collateral monitoring, Construction Disbursement, Quality Assurance, Investor Reporting, etc. Oversight to all applicable regulatory compliance relative to Loan Servicing, Reconciliation and Quality Control is included in this role.Responsibilities include:Direct management of the loan operations team(s) including hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards results, metrics, key-man succession plans, and conducting performance reviews.Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities.Ensuring that Loan Operations complies with all federal, state, local laws and internal Bank policies.Ensuring risk mitigation in the processing of Loan Activities ensuring compliance with Business Loan Agreement, Promissory Note and Regulatory Compliance requirementImplementing necessary changes within the Loan Servicing Unit to comply with any new or changed laws. Included in this process are: BSA/BO,TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, USAP, CRA, etc.Performing periodic review of all processes including 3rd party vendor processing and audit of their process.Responding to internal and external audit request and findings and working to remediate any identified noncompliant processes or areas of concern.Processing & Managing Loan Purchase and Sold Activity. This includes working directly with the Treasury Dept., Accounting, Leverage Lending, Syndication and other lines of business.Evaluating business processes and making necessary changes to daily procedures and process controls as appropriate.Collaborating with other business units to reach desired result on Service Level and Productivity KPI.Performing the Compliance and Quality Self-Assessment for teams within Loan AdministrationProviding updates and training to staff on new and upcoming regulation changes and process improvements including documented procedures.Implementing process improvement and documenting all procedures for functions and activities within the UnitProviding guidance to System Administrator to ensure bank control has proper set up for fees, Note Type, Credit Bureau Reporting, etc. for proper reporting and servicing of loans.Creating Management reports as requestedMay provide User Acceptance Testing on the loan System based on new products and/or processesWorking on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.Maintaining knowledge for all regulatory requirements applicable to the job, this may include and is not limited to; Bankruptcy, SCRA, FCRA, BSA/BO, etc. and ensuring compliance with all applicable procedures, State and Federal laws.Performing all other managerial or project duties as assigned by management.Qualifications include:Bachelor Degree in Finance, Accounting, Business Administration, or Economics.Minimum 7 years of experience in the loan servicing industryMinimum 5 years management experienceStrong knowledge of rules, regulations and compliance requirements concerning loan servicing specific to the areas of oversightStrong Customer service skills requiredStrong analytical and problem solving abilitiesExcellent verbal and written communication skillsEffective leader with strong project management skillsFirm understanding of current best practices in the Loan Servicing IndustryFIS, BlackKnight, Synergy, Cash system knowledge preferredProficient in Microsoft Office with advanced Excel skills requiredAbility to build effective relationships as needed to effectively address issues and obstaclesEast West Bank is an equal opportunity employer. Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.The base pay range for this position is USD $95,000.00/Yr. - USD $125,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
Worksite address
el monte, CA, 91731, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.