About this opportunity
NETC Fleet Services lists this Local Operations Dispatcher opportunity in pembroke, New Hampshire. Review the employer’s description below for duties, qualifications and application requirements.
Job description
New England Truck Center is seeking a highly motivated
Dispatcher. This role is responsible for scheduling and dispatching trucks and drivers on real time calls for roadside service assistance, towing, and hauling. The Dispatcher will interact and work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.
This position is full time, Monday - Friday, weekend and on-call availability, 8-9 hours per day and potentially into a second shift.
Answer all incoming phone calls, direct phone calls to appropriate department.
Coordinate and dispatch multiple drivers and trucks based on real time call while taking into account many variables.
Document and input details and billing information into TowBook and other data platforms for all dispatched calls.
Maintain a high level of customer service and ensure customer requests are fulfilled.
Swiftly, calmly, and professionally rectify customer issues that may arise.
Ability to react and act with changing customer needs.
Strong knowledge of computers and office processes.
Ability to operate a phone for long periods of time.
High school diploma.
Medical, Dental, and Vision plans.
Life and Disability plans.
Paid vacation time and holidays.
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.