About this opportunity
Mattress Firm lists this Logistics & Dispatch Coordinator opportunity in sumner, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Logistics & Dispatch CoordinatorHelping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. From picking and loading the correct merchandise to ensuring on time arrival and product setup, our supply chain team ensures that the final step of the Mattress Firm shopping experience goes smoothly. When you work in our warehouses, you'll play a vital part in helping people sleep well so they live well every day.Position SummaryThe Logistics & Dispatch Coordinator is responsible for coordinating daily delivery operations, optimizing delivery routes, supporting dispatch activities, and ensuring exceptional service for both internal and external customers. This role serves as a key link between warehouse operations, delivery teams, contractors, and customers to ensure timely and efficient execution of delivery schedules.Essential ResponsibilitiesCoordinate and dispatch daily delivery routes based on capacity, geography, and business demands.Monitor delivery activity and proactively address route exceptions, delays, or service disruptions.Schedule deliveries and adjust routing plans to maximize operational efficiency.Track, document, and resolve missed deliveries, delivery exceptions, and re-delivery requests.Prepare and submit delivery manifests, route documentation, and stop records in accordance with operational deadlines.Maintain accurate records to support contractor settlements and delivery performance tracking.Communicate route changes, delivery updates, and operational priorities to drivers, contractors, and internal teams.Ensure compliance with all company safety policies and procedures to maintain a safe work environment.Complete all required training programs and certifications by established deadlines.Partner effectively with warehouse, customer service, and transportation teams to support daily operational goals.Communicate professionally and effectively with customers, delivery teams, and business partners.Escalate operational concerns and recommendations to leadership to improve service levels and efficiency.Follow all company policies, procedures, and brand standards.Additional ResponsibilitiesRespond to incoming calls and emails related to delivery scheduling, dispatch activity, and customer inquiries.Maintain accurate information within transportation, routing, and ticket management systems.Generate and distribute route paperwork, pick lists, and delivery documentation.Support special projects, company initiatives, and operational requests as assigned.Participate in training and professional development opportunities to enhance logistics and transportation knowledge.Identify opportunities to improve dispatch processes, route efficiency, and customer satisfaction.EducationHigh School Diploma or equivalent preferred.Professional Experience1+ years of experience in logistics, dispatch, routing, transportation coordination, customer service, or related operational support role required.SkillsStrong verbal and written communication skills.Exceptional organizational and multitasking abilities.Ability to prioritize competing demands in a fast-paced environment.Strong attention to detail and accuracy.Problem-solving and critical-thinking skills.Ability to work collaboratively across multiple departments.KnowledgeMicrosoft Office Suite (Excel, Outlook, Word).Transportation Management Systems (TMS), routing software, or POS systems preferred.Knowledge of local geography, road networks, and service areas.Understanding of logistics, dispatch, and delivery operations preferred.Physical DemandsWarehouse and Operations EnvironmentSitting frequently.Standing frequently.Walking frequently.Talking and communicating frequently.Hearing frequently.Lift or move up to 75 pounds occasionally.Frequent use of hands and fingers for computer and administrative tasks.Reaching with hands and arms.Stooping, kneeling, crouching, or crawling occasionally.Visual acuity required to safely perform job duties and support operational activities.Benefits Included:Excellent career growth opportunities through on-the-job training and development programs401(k) with employer matchingMental health and life resourcesMedical, dental, prescription, and vision plansGet paid on-demandBase pay or uncapped commissionEmployee discounts on Mattress Firm sleep products and accessoriesCompensation:Competitive pay range of $22.00 per hour.*Actual pay is based on documented and verified relevant work experience and does not guarantee employment for any specific period. Additional bonus opportunities may be available at the Company's discretion for eligible roles, including leadership and individual contributor positions.Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.EOE/Vet/Disability
Worksite address
sumner, WA, 98390, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.