About this opportunity
Robert Half lists this Logistics Specialist opportunity in ravenna, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking a detail-oriented Order Management / Logistics Specialist to support customer order processing, shipment tracking, and cross-functional communication in a fast-paced manufacturing or distribution environment. This role is responsible for managing customer orders from entry through invoicing, ensuring accurate SAP system updates, and providing excellent customer service throughout the order lifecycle.
Ensure you read the information regarding this opportunity thoroughly before making an application.
Key Responsibilities:
Receive, review, and manage customer orders accurately and efficiently
Enter and maintain customer orders in SAP and related ERP systems
Monitor orders through fulfillment, shipment, and invoicing
Communicate with customers daily regarding order status, shipment updates, and delivery details
Provide timely follow-up on order changes, delays, inventory concerns, and customer requests
Partner closely with Sales, Production, Quality, Warehouse, and Logistics teams to ensure smooth order processing and delivery
Manage customer expectations and resolve order-related issues in a professional and timely manner
Coordinate with transportation providers and third-party logistics partners (3PLs) to support on-time delivery
Track and communicate potential service disruptions and work proactively to resolve them
Maintain accurate records and ensure high attention to detail across all order management activities
Required Skills / Software Experience:
SAP experience required
ERP system experience required
Proficiency with Microsoft Excel
Strong order entry, order tracking, and customer communication skills
Ability to manage multiple priorities in a deadline-driven environment
Qualifications:
3+ years of experience in logistics, order management, customer service, transportation coordination, or supply chain
Experience in a manufacturing or distribution environment xhmxlyz preferred
Customer-facing experience preferred
Strong attention to detail and organizational skills
Excellent verbal and written communication skills
Ability to work collaboratively across multiple departments
Preferred Background:
Experience supporting end-to-end order fulfillment processes
Familiarity with shipping coordination, invoicing follow-up, and inventory-related issue resolution
Ability to work effectively with internal teams and external logistics partners
This position offers full-time benefits including Medical/Dental/Vision/PTO/401k & more
Worksite address
ravenna, OH, 44266, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.