About this opportunity
SSCW Enterprises lists this Lube Assistant Manager - 19th Ave opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
What The Role Is
The Lube Assistant Manager is responsible for overseeing the quality, customer relations and satisfaction, maintenance and upkeep of the facility, employee relations, development, training and coaching, facility purchasing and cost controls for the oil and lube department at our Full Service locations.
An ideal candidate will have the ability to anticipate customer needs, build relationships and ensure safety guidelines. Strong upselling skills for maximizing sales, ability to multi-task and adjust to the workings of a transitional weather environment.
Essential Duties/Tasks/Responsibilities:
(These responsibilities must be able to be performed with or without reasonable accommodation)
Supervisory
Direct and supervise operations of the oil and lube department
Work closely with General Manager and Site Operations Team
Execute departmental open and close duties and follow designated procedures
Ability to work outdoors in ALL weather conditions
Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
Maintain Quality Control factors associated with customer's overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
Interview, Hire, Train and Develop a team of Lube Technicians ensuring employees have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then provide appropriate training to close any performance gaps
Communicate effectively at all levels with employees, customers, peers, and management
Motivate Lube Technicians to complete job tasks efficiently and effectively
Ensure proper customer care
Facilitate and assess damage claims
Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
Delegate authority to employees when appropriate
Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
Keep the entire property spotlessly clean and organized
Other duties as assigned
Operations Drain and change oil in vehicles, following all safe-handling procedures to correctly dispose of used motor oil.
Top off fluids in vehicle engines, including transmission and windshield wiper fluid Assist customers with any request to enhance their experience
Inspect vehicles to determine maintenance and repair needs. Replace different types of filters
Follow safety protocols for working in the repair shop and driving vehicles
Fill out work order forms as tasks are completed and communication all areas with customer
Preferred Qualifications: Previous sales and customer service experience
Professional appearance
Clear and concise communication
Technical automotive training
What We're Looking For
Experience 1.5 -- 2 years of management experience required.
Car wash, retail or hospitality experience preferred.
Strong background in sales and customer service, with a focus on membership-based models preferred.
Technical automotive training
High school diploma or GED
Experience leading and developing a team in a high sales environment.
Excellent communication, problem-solving, and organizational skills.
Must be at least 18 years old
Hands-on, results-driven mindset with a commitment to excellence.
Ability to successfully pass a pre-employment, post-offer criminal background check
Ability to transfer to other locations within the designated district
SKILLS & COMPETENCIES Sales & Membership Growth Strategies
Customer Service & Conflict Resolution
Operational Efficiency, Organizational & Change Management
Leadership, Coaching, Mentoring, Team Building / Motivation
Communication & Interpersonal Skills
Time / Stress Management
Critical Thinking
WORK ENVIRONMENT Outdoor and Indoor Settings: Primarily work outdoors
Weather Conditions: Exposure to heat, cold, rain, and wind
Noise Levels: Moderate to high noise levels from equipment and vehicles
Team Collaboration: Frequent interaction and collaboration with colleagues and customers
Fast-Paced: High pace, especially during peak hours
Customer Interaction: Regular engagement with customers
PHYSICAL ACTIVITY Prolonged periods of standing and walking
Manual tasks and operating equipment
Stamina and endurance throughout the shift
Why Super Star Car Wash
Super Star Car Wash isn't just a place to get your car washed. It's where you leave your messes and stresses behind. With over 100 locations across AZ, CA, CO, and TX, we're your ultimate sidekick for top-notch car wash services that truly shine.
Since the start, we've focused on reliability, unlimited car washes, and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices, while giving back to our communities through partnerships, fundraising, and charity work.
Join the Super Star Car Wash team and embark on an exciting career where every effort is recognized, and every day brings new opportunities! If you're ready to shine, we want you on our team! Let's make your career sparkle!
What We Provide Medical / Dental / Vision for full-time employees after waiting period
STD, LTD and Life Insurance Options
401(k) eligibility after 2 months of service
Free unlimited car washes
Tuition reimbursement
Weekly pay
Employee Referral Program
Pay Transparency
Base Pay:
The hourly rate during management training will range from $XX.XX to $XX.XX, before transitioning to a non-exempt salaried role at the equivalent annualized salary. The pay rate for the successful candidate will depend on relevant experience.
Notice to Applicants
Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.