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Job description
Johnny Was, LLC
At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming - the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.
Position Overview
The Assistant Store Manager will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. This individual will play a critical role in supporting the Store Manager to build and develop a high-performing sales team, ensuring the store is equipped to provide exceptional service at every touchpoint.
The Assistant Store Manager will drive the success of the business by coaching and leading a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client-centric excellence. In partnership with the Store Manager, they will leverage key business insights to inform strategy and performance.
Business Attributes
Ability to meet and exceed store sales plan
Assist Store Manager in staffing the store and developing a high-performing, best-in-class team
Demonstrates strong business acumen, utilizing all tools/support available within the framework of the business, partnering with the Store Manager to drive topline results
Act as a brand ambassador in the local market/mall to drive brand loyalty and business
Understands and uses all retail systems and reporting tools
Maintain, support, and enforce company operations, standards, and practices, ensuring compliance and clear communication of all pertinent information to the team.
Develops a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations
Leadership & Development Attributes
Coach, develop, and motivate the sales team to meet performance goals through ongoing feedback and support, escalating performance concerns to the Store Manager.
Lead the sales team by example through sales efforts and customer service on the salesfloor to increase profitability. Commitment for delivering results; actively aware of personal and store metrics and achieves goals
Model and enforce dress code compliance
Ensure that customer and employee experience are prioritized over workload or tasking
Demonstrate confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results, both personally and as a team
Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of associates able to meet service and sales goals
Client Experience
Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued
Develop a client engagement mindset with the purpose of building long lasting relationships
Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long-term loyalty
Provide a personalized and positive in-store experience by delivering excellent service, taking a solution-oriented approach to client inquiries, and efficiently handling all transactions and returns
Demonstrates leadership by playing an active role on the salesfloor
Requirements
Minimum of 2+ years of sales management experience in luxury retail or related field
Bachelor's degree in a similar field is preferred but not required
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Excellent communication skills and the ability to lead a diverse team
Strong understanding of luxury fashion, trends, and visual merchandising
Ability to work retail hours including days, nights, weekends, and special events
Bending/stooping/kneeling required
Able to lift up to 50 lbs.
Compensation
Compensation: $26.00 to $29.00 per hour plus 2% commission on personal sales.
Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.
This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combin
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Worksite address
newport beach, CA, 92659, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.