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Job description
Job Description Job Description Location: Employee can work in the Lubbock office or the Odessa office
Position: Clinical Support Specialist (must be an LVN or LPN with current license to practice in Texas)
Position Type: Full-time
Salary: $62,000 - $68,000 / year
Offer based on years of experience
Schedule: Monday - Friday in office
Responsibilities
Reimagine Your Career in Home Health
Caring for others is more than what you do - it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.
Be the Best Clinical Support Specialist You Can Be
If you meet these qualifications, we would love to meet you:
LVN/LPN with current licensure to practice nursing in the practicing state.
Possess and maintain CPR certification.
Previous experience in home care setting preferred.
Must be a licensed driver with an automobile that is insured and in accordance with state and/or organization requirements and is in good working order.
Prior use of Electronic Medical Records (EMR) preferred.
Responsibilities:
Daily completion of the following tasks: daily management of KPIs, field staff support, verbal orders, workflow, escalation/complaint calls, updating clinical information, and field visits as required.
Stand up / Stand down & Case Conference required reporting to ensure quality outcomes and exceptional patient experience.
Reporting and management of patient episodes that are at risk for LUPA status - including recognition of risk, understanding missed visit concerns, coordinating with clinicians/patients/schedulers as needed, etc.
Reporting and management of case management model with focus on paraprofessional utilization - including correct visit types selected, continuity of clinical team, capacity management, etc.
Maintain clinician productivity within organization standard parameters (defined in KPIs) - including tenured productivity to target, recent hire productivity, etc.
Monitor workflows to ensure SLA are met for sync time, face-to-face encounters, etc
Our Investment in You
Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:
Medical, dental, and vision coverage
Paid time off and paid holidays
Professional development opportunities
Company-matching 401(k)
Flexible spending and health savings accounts
Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
Programs to celebrate achievements, milestones and fellow employees
Company store credit for your first AccentCare-branded scrubs for patient-facing employees
And more!
Qualifications
Come As You Are
At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.
AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person's race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.
Worksite address
lubbock, TX, 79413, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.