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Job description
About the job macOS SME / Level 3 IT Technician
Job Title: Engineering Lead macOS SME / Level 3 IT Technician
Location: Washington, DC (Onsite )
Position Overview:
We are seeking an experienced Engineering Lead macOS Subject Matter Expert (SME) / Level 3 IT Technician to join our onsite support team in Washington, DC. The ideal candidate will possess deep technical expertise in macOS environments, exceptional scripting skills, and strong experience with JAMF Pro. This is a client‑facing role supporting end users, including VIPs and executives, requiring a high level of professionalism, technical proficiency, and independence.
Technical Skills Required:
Operating Systems:
Expert‑level experience with macOS and iOS
Working knowledge of Windows 10
Deployment & Management:
JAMF Pro application packaging, OS customization, and policy management
Knowledge of Microsoft Intune and FileWare
Scripting Languages:
AppleScript , Bash , Awk , Python
Familiarity with PowerShell , VBScript
Security Tools:
Endpoint Security solutions: Carbon Black , Pulse Secure , FileVault2
Directory Services & Communication Tools:
Microsoft Active Directory
MS Teams, Zoom, WebEx
Service Management & Troubleshooting:
Familiarity with ServiceNow (SNOW)
Problem management and root cause analysis skills
Key Responsibilities:
Serve as the primary onsite macOS expert, offering Level 3 support to end users and executives
Build and distribute macOS applications using JAMF Pro and automate deployment processes
Write and maintain scripts to automate common tasks, including endpoint naming
Provide hands‑on support for Apple hardware and macOS software issues
Install, configure, and troubleshoot network/local printers, scanners, and MS Office applications
Monitor ServiceNow console and assign/complete service tickets accurately and promptly
Remove malware using tools and software update deployments
Assist with email and internet configuration and troubleshooting (Exchange, POP3, SMTP)
Provide training and documentation to clients on macOS systems and software usage
Assist with Active Directory tasks including domain joins and account management
Support workstation installation, data migration, and basic network troubleshooting
Create and maintain process documentation and knowledge base articles
Qualifications:
Proven experience in macOS system administration and IT support
Excellent scripting skills for macOS environments
Ability to handle VIP user support with professionalism and discretion
Able to work independently with minimal supervision
Strong organizational and communication skills
Physically capable of lifting up to 25 lbs when needed
Bachelor's degree or relevant IT certifications preferred
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.