About this opportunity
OUTSOURCE MANAGEMENT GROUP LLC lists this Mail Clerk / Data Entry opportunity in minneapolis, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
The Mail Clerk is responsible for providing professional customer service and accurately receiving, sorting, researching, documenting, processing, transporting, and delivering incoming and outgoing mail and packages. The position supports accountable mail and package handling, mail research, route preparation, delivery, postage application, equipment operation, outbound reporting, and related mailroom activities while maintaining accuracy, confidentiality, safety, and compliance with established OMG and client procedures.
Customer Service Excellence – Provide professional and respectful interactions with customers and internal teams; assist customers with mailing and shipping questions; demonstrate respect for customer staff and visitors; understand client-site expectations and norms; Incoming Mail Triage – Review incoming mail using site-defined criteria to separate junk mail and identify items requiring special handling, including fragile, express, or perishable materials. Understand the downstream impact of inaccurate classification and prevent junk mail from entering scan preparation or scanning workflows.
Mail Sorting – Accurately sort mail to the appropriate departmental mail slots and identify mail and claims intended for Patient Accounting and Pharmacy. Remove designated laboratory packages from incoming USPS mail and route materials according to established procedures.
Use available client and mailroom resources, including the HCMC intranet, company and departmental directories, and mailroom sorting lists, to locate physicians, employees, departments, and other recipients.
Deliver materials to the correct mail stops and provide information needed to maintain or update routing systems.
Misaddressed Items – Follow established mailroom procedures for identifying and handling misaddressed items.
prevent visibility of sensitive or confidential information; Mailing Equipment Operation – Operate mailing equipment to apply appropriate postage to mail and packages. Perform routine troubleshooting when equipment jams, restore equipment to functionality when possible, and complete approved routine maintenance, including cleaning, sealing-fluid replenishment, and ink-cartridge replacement.
and ensure outbound materials are prepared for USPS processing.
Volume Documentation & Reporting – Document outbound mail and package volumes for required weekly reports, including First-Class letters and packages, Presort volumes, and postage costs. Quality & Accuracy – Review mail classification, tracking information, delivery locations, postage, reporting data, and other processing information for completeness and accuracy. Other Duties – Perform additional duties and assignments as directed by management to support operational and business needs.
High school diploma or equivalent required.
Previous experience in a mailroom, shipping and receiving, logistics, customer service, records processing, healthcare support, or administrative environment is preferred.
Basic computer proficiency and ability to use intranet resources, electronic directories, email, tracking tools, and assigned workflow systems.
Effective verbal and written communication and customer-service skills.
Ability to accurately follow established mail, package, routing, delivery, postage, and reporting procedures.
Ability to safely operate carts, mailing equipment, and other assigned mail-processing equipment.
Ability to handle sensitive and confidential information appropriately.
Ability to work independently and as part of a team in an active client-site environment.
Work is performed in a mailroom, office, public and clinical areas, loading or receiving areas, and other active client-site environments. The position requires regular movement between work areas and delivery locations and may involve the use of carts, computers, intranet resources, mailing equipment, tracking systems, and other assigned tools. Physical requirements include frequent standing, walking, bending, reaching, handling mail and packages, and transporting materials; sufficient manual dexterity to operate computer and mailing equipment; and the ability to lift up to 25lbs, carry, push, and/or pull materials, using lift assist tools as needed, as required by the assigned site.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.