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Job description
Mainframe Test Batch Support AnalystWe are seeking an experienced Mainframe Test Batch Support Analyst to join our Mainframe Test Environment Support (MTES) team. The associate will provide onshore support for multiple mainframe test batch regions, ensuring smooth execution of daily batch processing, incident resolution, environment refresh activities, and user support requests. The role requires close collaboration with offshore teams, application SMEs, infrastructure teams, and client stakeholders to maintain high service availability and SLA compliance.· 8 to 10 years of Mainframe Production/Test Support experience.· Minimum 3+ years in batch monitoring and incident management.· Experience supporting large-scale banking or financial services environments preferred.· Experience working in a 24x7 global support model.Technical SkillsMainframe z/OSJCLCOBOL (basic debugging/analysis)VSAMDB2Batch Scheduling Tools (ESP)ServiceNow or equivalent ITSM toolFunctional SkillsBatch Monitoring and Operations SupportAbend Analysis and ResolutionEnvironment Refresh ActivitiesProduction Support / Test Support OperationsRoot Cause AnalysisChange & Release SupportPreferred QualificationsBanking/Financial Services domain experience.Exposure to Test Environment Management.Experience with automation tools (REXX, Python, OpsMVS, AI-assisted operations).Knowledge of DevOps, GitLab, or monitoring tools is an added advantage.Roles & ResponsibilitiesBatch Operations SupportMonitor and manage daily batch processing across multiple mainframe test regions.Analyze batch failures, abends, job delays, and scheduling issues.Perform job restarts, reruns, validations, and recovery activities as per operational procedures.Coordinate with application support teams and SMEs for issue resolution.Incident & Problem ManagementInvestigate batch failures and identify root causes.Troubleshoot JCL, dataset, scheduling, and application-related issues.Manage incidents and service requests through ServiceNow or equivalent ticketing tools.Ensure timely resolution within agreed SLAs.Environment & Data Refresh SupportSupport weekend and planned environment refresh activities.Coordinate production-to-test data copy and validation activities.Execute pre-refresh and post-refresh validation checks.Work closely with Test Data Management teams to ensure environment readiness.User Request FulfillmentHandle requests related to:File copies and data setupBatch schedule updatesJCL creation/modificationDataset managementEnvironment access and operational supportProvide timely updates and customer communication.Coordination & Stakeholder ManagementAct as the primary onshore point of contact for operational issues.Coordinate with offshore support teams to ensure seamless 24x7 coverage.Participate in daily, weekly, and governance meetings with client stakeholders.Provide status updates, incident reports, and operational metrics.Continuous ImprovementIdentify automation opportunities to reduce manual effort.Contribute to operational excellence initiatives and process improvements.Maintain operational runbooks, SOPs, and knowledge articles.Support adoption of AI/automation tools for batch monitoring and incident analysis.Location: Raleigh, NCJob Function: TECHNOLOGYRole: AnalystSalary Range: $90,000-$100,000 a yearDesired Candidate Profile: Qualifications: BACHELOR OF COMPUTER SCIENCE
Worksite address
raleigh, NC, 27601, US
Who can apply
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