About this opportunity
Tata Consultancy Services lists this Mainframe Test Batch Support Analyst opportunity in raleigh, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Must Have Technical/Functional Skills
We are seeking an experienced Mainframe Test Batch Support Analyst to join our Mainframe Test Environment Support (MTES) team. The associate will provide onshore support for multiple mainframe test batch regions, ensuring smooth execution of daily batch processing, incident resolution, environment refresh activities, and user support requests. The role requires close collaboration with offshore teams, application SMEs, infrastructure teams, and client stakeholders to maintain high service availability and SLA compliance.
8 to 10 years of Mainframe Production/Test Support experience.
Minimum 3+ years in batch monitoring and incident management.
Experience supporting large-scale banking or financial services environments preferred.
Experience working in a 24x7 global support model.
Technical Skills
Mainframe z/OS
JCL
COBOL (basic debugging/analysis)
VSAM
DB2
Batch Scheduling Tools (ESP)
ServiceNow or equivalent ITSM tool
Incident & Problem Management Functional Skills
Batch Monitoring and Operations Support
Abend Analysis and Resolution
Environment Refresh Activities
Production Support / Test Support Operations
Root Cause Analysis
Change & Release Support
Preferred Qualifications
Banking/Financial Services domain experience.
Exposure to Test Environment Management.
Experience with automation tools (REXX, Python, OpsMVS, AI-assisted operations).
Knowledge of DevOps, GitLab, or monitoring tools is an added advantage.
Roles & Responsibilities
Batch Operations Support
Monitor and manage daily batch processing across multiple mainframe test regions.
Analyze batch failures, abends, job delays, and scheduling issues.
Perform job restarts, reruns, validations, and recovery activities as per operational procedures.
Coordinate with application support teams and SMEs for issue resolution.
Incident & Problem Management
Investigate batch failures and identify root causes.
Troubleshoot JCL, dataset, scheduling, and application-related issues.
Manage incidents and service requests through ServiceNow or equivalent ticketing tools.
Ensure timely resolution within agreed SLAs.
Environment & Data Refresh Support
Support weekend and planned environment refresh activities.
Coordinate production-to-test data copy and validation activities.
Execute pre-refresh and post-refresh validation checks.
Work closely with Test Data Management teams to ensure environment readiness.
User Request Fulfillment
Handle requests related to:
File copies and data setup
Batch schedule updates
JCL creation/modification
Dataset management
Environment access and operational support
Provi de timely updates and customer communication.
Coordination & Stakeholder Management
Act as the primary onshore point of contact for operational issues.
Coordinate with offshore support teams to ensure seamless 24x7 coverage.
Participate in daily, weekly, and governance meetings with client stakeholders.
Provide status updates, incident reports, and operational metrics.
Continuous Improvement
Identify automation opportunities to reduce manual effort.
Contribute to operational excellence initiatives and process improvements.
Maintain operational runbooks, SOPs, and knowledge articles.
Support adoption of AI/automation tools for batch monitoring and incident analysis.
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $90,000 - 100,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
#J-18808-Ljbffr
Worksite address
raleigh, NC, 27601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.