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Job description
Mainline Service Advisor
San Marcos Dealership - San Marcos, TX 78666
Overview
Position Type Full Time Category Automotive
Description
We are looking for a motivated, customer-focused Mainline Service Advisor to join our growing dealership team. The ideal candidate is organized, professional, and able to thrive in a fast-paced automotive service environment while delivering an exceptional customer experience.
As a Service Advisor, you will serve as the primary point of contact between customers and the service department — helping ensure repairs and maintenance are completed accurately, efficiently, and with excellent communication throughout the process.
Responsibilities
Greet customers promptly and professionally
Listen carefully to customer concerns and document repair needs accurately
Recommend maintenance and repair services based on vehicle needs
Prepare repair orders and communicate estimates, timelines, and recommendations clearly
Maintain consistent communication with customers regarding vehicle status updates
Coordinate with technicians to ensure efficient workflow and accurate repairs
Review completed work with customers and explain services performed
Help maintain high CSI (Customer Satisfaction Index) scores
Follow dealership and manufacturer policies and procedures
Assist with scheduling appointments and managing daily service traffic
Qualifications
Minimum of 4 years of automotive service advisor experience in an automotive service environment preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Computer proficiency and ability to learn dealership software systems
Strong organizational and follow-up skills
Valid driver's license with acceptable driving record
Professional appearance and positive attitude
Automotive knowledge is required
What We Offer
Competitive pay plan
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Opportunities for advancement
Supportive team environment
Manufacturer training opportunities
Schedule
This is a full-time position. Usual hours of work are Monday through Friday from 7:15 a.m. to 6:00 p.m., with rotating Saturdays from 7:30 a.m. to 3:00 p.m.
Worksite address
san marcos, TX, 78667, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.