About this opportunity
Finezi Inc. lists this Major Incident Manager opportunity in fairfield, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Direct message the job poster from Finezi Inc.
*LOCAL CANDIDATES ONLY* The role is hybrid.
Job Summary
This role is responsible for ensuring the effective operation, improvement, and delivery of IT network systems, business processes, and technology products. The position combines network monitoring and incident management, process improvement, and product ownership to deliver high-quality IT services and solutions. The incumbent acts as a liaison between technical teams, business stakeholders, and end-users, driving continuous improvement, innovation, and alignment with organizational goals.
Key Responsibilities
Network Operations & Incident Management
Perform data analysis
Apply run‑book procedures and technical skills to resolve incidents, escalating as needed.
Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges.
Perform data analysis, trending, and root cause analysis for network and application issues.
Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations.
Document problems, solutions, and process improvements for future reference.
Process Improvement & Standards Management
Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement.
Develop, implement, and maintain enterprise standards, policies, and procedures.
Facilitate cross‑functional project teams and lead process improvement initiatives.
Develop and track metrics for process performance and improvement.
Provide consultation and training on process improvement methodologies (e.g., Lean Six Sigma, ITIL).
Conduct benchmarking, cost/benefit analysis, and best practice research.
Product Ownership & Delivery
Act as the primary liaison between stakeholders, technical teams, and end‑users.
Lead projects of varying complexity, ensuring alignment with business needs and technical integrity.
Provide product feedback and customer insights to support development and continuous improvement.
Build and maintain relationships to act as a customer proxy and influence outcomes.
Mentor and coach team members, fostering a culture of engagement, learning, and innovation.
Lead or participate in special projects, audits, compliance, and remediation efforts.
Communicate effectively with all levels of the organization, including senior leadership.
Required & Desired Qualifications
Education
Minimum: High School Diploma/GED or equivalent experience.
Desired: Bachelor’s degree in information technology, Business, Engineering, or related field; Master’s degree preferred for advanced roles.
Experience
Minimum: 2+ years of relevant experience in IT network operations, business process improvement, or product ownership (depending on level).
Desired: Experience in Agile environments, ticket management systems, and large‑scale or enterprise‑wide projects.
Licenses/Certifications
Desired: Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other relevant networking certifications, Project Management Institute (PMI) certification, CompTIA A+, or equivalent.
Knowledge, Skills, and Abilities
Strong knowledge of network protocols, software applications, and operating systems.
Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL).
Ability to analyze data, perform root cause analysis, and develop solutions.
Excellent communication, organizational, and leadership skills.
Ability to build partnerships, influence change, and deliver multi‑mode communications.
Competency in project/program management and technical documentation.
Ability to work independently or as part of a team, manage multiple assignments, and adapt to changing priorities.
Advanced proficiency in Microsoft Excel and Word.
Supplemental
Availability to work varied shifts in a 24/7 operations environment.
Willingness to travel as needed for meetings, training, or fieldwork.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries
Electric Power Transmission, Control, and Distribution
Referrals increase your chances of interviewing at Finezi Inc. by 2x
Get notified about new Major Incident Manager jobs in Fairfield, CA .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Worksite address
fairfield, CA, 94533, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.