About this opportunity
Uptown Alley_Uphoff Ventures LLC lists this Manager Assistant opportunity in midlothian, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits:
Fun and Exciting Work Environment
Culture & Community - engaging team events, monthly team recognition
401k, Roth IRA
Financial Security - competitive salary, incentive bonus structure
Generous Paid Time Off Policies
Work-Life Balance - Flexible working schedule
Paid Parental Leave
Health & Wellbeing - company sponsored health and vision insurance
Professional Development
Role Purpose: The purpose of a Manager Assistant is to provide essential support to the Operations Manager or General Manager/ Assistant General Manager in overseeing the day-to-day operations of the facility. The Manager Assistant plays a vital role in ensuring that all aspects of the center run smoothly, from guest interactions to facility maintenance to staff management
Key Responsibilities:
Strategic and Financial Management
Assist in monitoring financial performance and adjust operational strategies accordingly
Regularly report to the General Manager or AGM
Analyze data to assess operational performance and identify areas for improvement.
Operational Management
Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff
Supervise the maintenance and cleanliness of the facility
Games and bowling equipment management by working collaboratively with the venue technicians to coordinate maintenance, repairs, and venue inspections
Providing administrative support to the Operations, Assistant General Manager, and the General Manager
Staff Management
Empower staff to deliver exceptional legendary service
Lead team members with integrity and purpose
Assist in the development of staff
Provide direct and honest feedback to staff regarding individual performance
Manage staff training and employee relations
Take an active part in the recruitment and retention of staff
Customer Service
Ensure guest satisfaction by addressing and resolving complaints promptly
Monitor customer feedback and use insight to improve service quality and experience
Oversee loyalty and rewards programs to encourage repeat business
Providing guests with information about the venue, attractions, and other services provided.
Education & Qualifications:
Highschool or GED equivalent.
Must be 21 years old.
Must be able to work up to fifty hours per week.
Able to lift up to 50 lbs, Able to stand for long periods of time.
Desirable - AA or BA in business management or relevant discipline.
Experience:
Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.
Experience in a high-volume environment.
Desirable - Previous experience in a senior leadership role at an FEC or restaurant.
Skills & Competencies:
Excellent verbal and written communication skills
Time management skills
Leadership skills
Meticulous attention to detail
Desirable - Basic understanding of financial management and basic financial principals
Desirable - Familiarity with the latest entertainment trends and technology
Technological Proficiency
Basic payroll and HRIS platform understanding
Basic working knowledge of our Customer Relationship Management (CRM) Software
Working knowledge of our Point-of-Sale (POS) Systems
Working knowledge of reservation and booking software
Intermediate skills with Microsoft office, and Windows based PCs
Desirable - basic Social Media proficiency
Personal Qualities:
Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor
Languages:
English
Desirable - Spanish
Department: Operations Location: On-Site Travel Required: No Type: Full-Time Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager/Assistant GM Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests
Worksite address
midlothian, VA, 23112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.