About this opportunity
Gills Point S Tire & Auto lists this Manager - Automotive and Tire Center opportunity in big timber, Montana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Lead a Team. Build Customer Relationships. Drive Business Growth.
Are you an experienced automotive leader who is passionate about customer service, developing high-performing teams, and growing a successful business?
At
Gills Point S
, were more than a tire and automotive service company—were a family-oriented organization built on integrity, teamwork, and exceptional customer care. Were looking for a
Service Center Manager
who is committed to creating an outstanding customer experience while leading a team that delivers quality workmanship and builds lasting relationships within the community.
If you enjoy leading people, building customer loyalty, coaching employees, and driving sales through honest recommendations and exceptional service, wed love to meet you.
About the Role
As the Service Center Manager, youll oversee the daily operations of the service center while leading your team to deliver exceptional customer experiences. Youll be responsible for developing employees, supporting technicians, growing sales, maintaining operational excellence, and ensuring every customer leaves confident theyve received honest, professional service.
Success in this role comes from balancing strong business acumen with outstanding leadership and a genuine commitment to customer satisfaction.
What Youll Do
Customer Service & Sales Leadership
Create a customer-first culture that delivers an exceptional experience on every visit.
Build long-term customer relationships through trust, integrity, and honest communication.
Coach your team on identifying customer needs and recommending tires, maintenance, and repair services that provide real value.
Resolve customer concerns quickly and professionally while protecting the reputation of the business.
Actively participate in community outreach and relationship-building to grow local business and customer loyalty.
Team Leadership & Development
Recruit, hire, train, coach, and develop a high-performing team of technicians and service professionals.
Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
Schedule staff to maximize productivity while maintaining excellent customer service.
Support technician development through ongoing coaching and training opportunities.
Operational Excellence
Oversee daily shop operations to ensure efficient workflow and quality workmanship.
Maintain appropriate inventory levels and manage vendor relationships.
Monitor repair quality and ensure work meets company and industry standards.
Promote a clean, organized, and safety-focused work environment.
Financial & Business Performance
Drive sales growth while maintaining exceptional customer satisfaction.
Monitor key performance indicators, labor efficiency, gross profit, and overall store profitability.
Manage budgets, expenses, billing, invoicing, and cash flow.
Develop strategies to increase customer retention and grow market share.
Requirements
What Were Looking For
High School Diploma or GED required; bachelors degree in Business, Management, or a related field is preferred.
Proven leadership experience in an automotive repair, tire, or retail service environment.
Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
Demonstrated success leading teams, coaching employees, and developing talent.
Outstanding customer service, communication, and relationship-building skills.
Experience driving sales, improving customer retention, and achieving business goals.
Financial acumen, including budgeting, labor management, and KPI analysis.
Valid drivers license with an acceptable driving record.
ASE Certifications or other industry certifications are a plus.
Physical Requirements:
This position requires frequent standing, walking, bending, kneeling, lifting up to 75 pounds, and safely operating shop equipment while working in a fast-paced environment. Candidates must be able to perform work both inside the shop and outdoors in varying weather conditions while following all company safety policies.
Why Join Gills Point S?
Competitive Compensation
Performance-Based Bonus Opportunities
Paid Time Off
Stable Full-Time Schedule
Medical, Dental & Vision Insurance
Short-Term & Long-Term Disability
Life & Accident Insurance
401(k) with Company Match
Ongoing Leadership Development
Career Growth Opportunities
Family-Oriented Culture Built on Integrity and Respect
If you're an experienced automotive professional who enjoys leading people, delivering exceptional customer service, and growing a successful business, wed love to hear from you.
Apply today and become a leader with Gills Point S.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.