About this opportunity
Congruex lists this Manager, Business Efficiency & Automation opportunity in memphis, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Manager, Business Efficiency & Automation
Reports To: Vice President, Engineering
Company Profile
Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.
With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.
Build a Career. Build What Matters.
Job Summary
We are seeking an experienced, hands‑on Manager, Business Efficiency & Automation to coordinate and deliver technology initiatives that improve operational efficiency, customer experience, and business performance. This role manages assigned technology solutions from planning through implementation, partners with business and technical stakeholders, and supports the department's broader technology roadmap. The ideal candidate will bring practical technical knowledge, strong project and people‑management skills, and a track record of delivering cross‑functional technology projects. The Manager will oversee assigned improvements to GIS, engineering, and closeout platforms and support responsible AI and automation initiatives.
Job Responsibilities (Including, But Not Limited To)
Technology Planning & Execution
Support the implementation of technology plans aligned with department and company priorities
Assess division technology needs and recommend practical improvements
Contribute to annual technology and AI planning with milestones and measurable outcomes
Prepare project updates, ROI analysis, and recommendations for the Vice President and business stakeholders
Solution Architecture & Implementation
Coordinate the design and delivery of technology solutions addressing division and customer needs
Evaluate software, cloud services, and infrastructure options and recommend solutions within approved standards
Manage assigned solutions from requirements through implementation and ongoing improvement
GIS, Engineering Tools & Closeout
Manage assigned modernization, integration, and simplification projects for GIS, engineering design, and field closeout platforms.
Assess current tools and workflows, document requirements, and coordinate approved platform implementations, consolidations, and retirements.
Coordinate with operational stakeholders to improve field adoption, data quality, closeout efficiency, and compliance with technology standards.
AI & Technology
Support responsible AI governance and coordinate cross-functional adoption activities under established policies.
Implement approved AI and automation initiatives that improve productivity, quality, and decision‑making.
Identify and coordinate pilots for AI, geospatial, and intelligent quality‑control capabilities, and recommend next steps based on measurable value.
Team Management
Supervise, coach, and develop a small team of technology professionals
Set individual and team goals, monitor performance, and support professional development
Governance & Cost Management
Prepare cost-benefit analyses for proposed technology investments
Track and report on assigned technology budgets, vendor costs, and project benefits
Follow and support cybersecurity, data governance, and technology standards
Required Skills & Qualifications
5+ years of technology or IT experience, including at least 2 years in a people‑management or team‑lead role
2+ years of experience supporting solution architecture and technology implementation
Proven track record delivering complex technology projects on time and within budget
Experience supervising technical staff or leading small cross‑functional project teams
Working knowledge of solution architecture, cloud platforms (AWS, Azure, Google Cloud), and modern software development practices
Understanding of cybersecurity, data governance, and compliance frameworks (HIPAA, GDPR, SOC 2, etc.)
Experience with database management, API integrations, and enterprise application platforms
Demonstrated team supervision, coaching, and performance‑management skills
Excellent communication skills (verbal and written) for both technical and non‑technical audiences
Experience tracking project budgets, vendor costs, and financial benefits
Problem‑solving and decision‑making under pressure
Project management and stakeholder coordination skills
Vendor management and negotiation skills
Familiarity with project management methodologies (Agile, Waterfall, Hybrid)
Required Licenses/Certifications/Registrations
Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
AWS Certified Solutions Architect, PMP, ITIL, or equivalent relevant certification (Preferred)
Congruex Culture & Benefits
Congruex’s culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.
Benefits
We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:
Medical, Dental & Vision benefits with 70% paid by the company
401(k) with company match up to 4% and immediate vesting
Flexible PTO for exempt roles & competitive PTO accrual for non‑exempt roles
10 company paid holidays (9 standard and 1 floating)
Company Paid Short-Term and Long-Term Disability coverage
Company Paid Maternity & Parental Leave options
Company Paid Basic Life Insurance (with employee paid voluntary options)
Annual Safety Boot Program of up to $150 per eligible field employee per year
Safety Points Program for eligible field employees redeemable in the company store
Free wellness benefits like counseling, financial planning, and more
Additional Employment Information
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.
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Worksite address
memphis, TN, 37544, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.