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Job description
POSITION SUMMARY
The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.
RESPONSIBILITIES
Process Breadth: Orients quickly in unfamiliar processes
Calibrates learning depth to the problem
Knows when to lean on SMEs vs. invest in going deeper
Exposure to 2+ process areas
Project Ownership: End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
Significant contributor on medium projects
Lead value stream and process mapping workshops
Prepare flowcharts and reporting packages
Perform root cause analysis
Identify AI and automation opportunities
Stakeholder Management: Comfortable with sponsored leadership
Can facilitate cross-functional working sessions independently
Partner with IT for system and tool implementations
Partner with business leaders on policies and procedures
Liaise with Learning and Development
Plans change management communications
Executes training
Problem Complexity: Moderately complex
Multi-variable problems
Identifies root cause and structures solutions independently
People & Team Impact: Holds team to commitments
Demonstrates Vertiv Behaviors
Tools & Methods: Selects appropriate CI methods for context
Leverages data tools to support decision-making
Utilize VOS governance to plan, facilitate, and manage BPI initiatives
Create and maintain projects in ServiceNow
QUALIFICATIONS
Education: Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
Intermediate knowledge in all areas of project planning, development, management, and implementation.
Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.
Work Experience: 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
Experience in an international and culturally diverse organization.
Communication Skills: Strong written and verbal communication skills in English; other languages are a plus.
Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
Analytical Skills: Ability to analyze data, make informed decisions, and solve complex problems.
Good attention to detail.
Technical Skills: Intermediate experience with ERP financial applications (Oracle preferred).
Proficient in Microsoft Office Suite.
Project management experience and familiarity with Agile process improvement.
PHYSICAL & ENVIRONMENTAL DEMANDS
No special physical requirements.
TRAVEL REQUIREMENTS
10% travel required.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS
Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength
VERTIV BEHAVIORS
Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
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Worksite address
willis, TX, 77318, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.