About this opportunity
Delta Air Lines, Inc. lists this Manager Cargo Operations JFK opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Cargo Operations is seeking an individual with proven leadership experience and a high level of accountability for creating unforgettable customer experiences to join our team as a Manager, JFK Cargo Operations. The successful candidate will lead a diverse team of professionals, including Cargo employees, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity. Managers of Cargo Operations often serve as the top-ranking Delta representative in their hub, responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations. This position reports directly to the General Manager of JFK CGO Operations.
Responsible for driving and managing the complex day-to-day JFK Cargo, Mail and Logistics operation and leads a team of frontline and merit employees
Facilitates the implementation and acceptance of change within the workplace
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing
Responsible for ensuring that hub goals are met or exceeded
Responsible for providing leadership to direct reports supporting teams and the operation
Develops strategic plans which include strategy development, plan development and execution
Makes actionable recommendations based on the data, and prioritizes improvements based on their ability to drive ROI, monitor fixes and follow through on post implementation results
Responsible for development and execution of both the operating and capital plans for the given area of responsibility and further responsible for achieving those financial objectives
Leads through demonstration of Delta's core values as outlined in the Rules of the Road
Communicates a compelling view of the organization's purpose and value in a way that helps others understand the importance and impact of their contributions; advocates for others
Works with team members to develop specific behaviors, skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities
Maintains and establishes cross-divisional partnerships with Maintenance, ACS, Flight Operations, Human Resources, Delta Technology, GSE, Properties and Facilities, Finance, Contractors and Process Engineering teams in a strategic manner to achieve key performance targets
Ensures a smooth, safe and secure operation while modeling Deltas vision and values
Responsible for all environmental and EPA standards, regulations and compliance requirements
Develops annual strategy plans for revenue targets, OJI improvements, productivity measurements, team building and succession planning
Provides strategic leadership and promotes team building through motivational and directional coaching
Must cultivate an environment of positive employee relations
Has oversight of non-Delta personnel operations such as contractors/business partners
Maintains and partners with contractual agencies, and security
Resolves issues for customers regarding service failures or other complaints
Makes sound decisions with positive results
Demonstrates high level of customer focus, finding win-win solutions for the customer and Delta
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.