About this opportunity
Joseph's Classic Market lists this Manager - Catering opportunity in delray beach, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Full Time Dept Mgmt Delray Beach, FL, US
10 days ago Requisition ID: 3878
Salary Range: $65,000.00 To $75,000.00 Annually
Do you enjoy creating memorable experiences and being the trusted point of contact for special events and celebrations?
At Joseph’s Classic Market, our Catering Manager plays a key role in bringing our food, service, and hospitality beyond the store. As a highly guest-facing leader, this role ensures every catering order is handled with care, professionalism, and attention to detail—from the first inquiry through pickup or delivery.
Growth & Learning at Joseph’s
At Joseph’s Classic Market, we believe in growing leaders from within As Catering Manager, you’ll continue developing your leadership, organizational, and guest service skills while gaining deeper insight into catering operations, event coordination, and cross‑department collaboration. We support managers who are eager to learn, take ownership, and grow their careers alongside the business. Many of our senior leaders began in department‑level roles, and we support managers who are motivated to grow, coach others, and advance their careers.
Key Responsibilities
Catering & Order Management Serve as the lead contact for all catering inquiries and orders
Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
Coordinate with kitchen, deli, and bakery departments for order preparation
Ensure catering orders are accurate, well‑presented, and fulfilled on time
Maintain catering calendars, invoices, and order logs
Assist in building seasonal catering menus and promotional packages
Guest Services & Phone Communication Oversee the main phone line, ensuring all calls are answered promptly and professionally
Train staff to answer guest questions, transfer calls, and take messages accurately
Resolve guest issues, complaints, or refund requests quickly and professionally
Manage special requests, product inquiries, and order pickups
Serve as a key point of contact for VIP guests and regular customers
Support promotional events, tastings, and seasonal catering showcases
Hire, train, and schedule staff involved in catering preparation and service
Coach team on hospitality, communication, and professionalism
Hold daily huddles to align team on priorities, specials, and service goals
Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently
Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department
Conduct performance evaluations and provide regular feedback
Reporting & Communication Submit weekly catering reports and customer feedback to Store Manager
Manage catering sales, deposits, and service fees
Communicate closely with all department managers to coordinate orders and service
Qualifications
Minimum of 2 years in catering, event management, or hospitality service
Leadership and team development experience
Proven ability to manage multiple orders and deadlines in a fast-paced environment
Basic computer skills (Excel, email, ordering software)
Flexible availability including weekends, holidays, and evenings
Physical & Work Environment
This role is performed in a fast-paced catering, food preparation, and service environment and includes frequent guest interaction, as well as regular phone and email communication. The Catering Manager is expected to stand for extended periods and may occasionally lift or carry catering trays, boxes, or packaged orders. Flexibility is required to support varying order volumes and service demands.
Why Join Joseph's Classic Market?
As Catering Manager, you will play a vital role in creating memorable experiences for guests through exceptional catering service. You’ll bring Joseph’s standard of excellence to every order, event, and customer interaction while collaborating with a team passionate about quality, hospitality, and teamwork. As a family-owned business, we value leaders who take pride in their work and enjoy making a meaningful impact on both guests and fellow team members.
Benefits Include:
Competitive Pay
Health, Dental and Vision Insurance
401(k) Plan
Paid Time Off & Personal Days
20% Employee Discount
We’d love to tell you more.
If you have questions about the Catering Manager role, growth opportunities, or what it’s like to lead catering services at Joseph’s Classic Market, we encourage you to reach out. We’re always happy to share more about how you can grow, lead, and make an impact on our team.
As part of our hiring process, we ask all candidates to complete a brief Predictive Index (PI) assessment. This helps us understand your strengths and how you may thrive within our team.
Interview Process
At Joseph’s Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process.
Employment Eligibility
Joseph’s Classic Market participates in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.
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Worksite address
delray beach, FL, 33483, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.