About this opportunity
Brobston Group lists this Manager, Customer Experience opportunity in greenwich, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Summary
The Customer Experience Manager leads store-level events, brand activations, and client relationship initiatives to strengthen customer engagement and drive sales. This on-site role partners with store leadership and corporate teams to improve client retention, customer performance, and overall store results.
Responsibilities
Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
Coordinate seasonal event calendars and strategies with store leaders, corporate teams, merchants, and brand partners.
Build community relationships and create engaging activations with clear sales goals and return-on-investment measures.
Develop client relationships and support client development initiatives, including programs for top clients.
Monitor client relationship and customer performance metrics, adjusting strategies to support store and client targets.
Requirements
At least 4 years of relevant experience.
Experience building, leading, motivating, and coaching teams.
Ability to analyze data, determine actions, and present at the executive level.
Proficiency with social media, Google Suite, Tableau, and CONNECT; experience with InDesign.
Ability to work a flexible schedule, including evenings, weekends, and holidays; travel may be required.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.