About this opportunity
Amkor Technology, Inc. lists this Manager, Customer Service opportunity in san jose, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Amkor Technology, Inc. provided pay range
This range is provided by Amkor Technology, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$90,000.00/yr - $120,000.00/yr
Direct message the job poster from Amkor Technology, Inc.
Amkor is recruiting for a Customer Service Manager based out of its San Jose, CA office. This position has tactical responsibility to support one of Amkor's largest accounts and will be responsible for all aspects of the customer service engagement. You will work directly with Sales Account Managers to support new business opportunities, sales objectives, and revenue goals and requires interaction with cross functional groups worldwide to meet overall customer requirements.
Manage the business indices for the assigned customer accounts
Project management with regards to customer's SAP activities, QBRs, customer meetings and revenue recovery
Submit customer RFQ's, respond to Pricing Issues within SAP on a daily basis; address special requirements that had not been quoted and bring to a resolution in a quick manner
Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs
Provide forecast and commit analysis, track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process
Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility
Manage the inventory and provide updates to customers on current excess materials
Qualifications:
A minimum of a Bachelor's Degree is required in the areas of business, marketing, finance, economics or related disciplines
A minimum of 5 years of related industry, inside sales or customer service experience is required
Demonstrated proficiency with MS Word, PowerPoint, and Excel with ability to use Pivot Tables, VLOOKUP, etc.
Excellent verbal and written communication skills is required
Flexibility to work with multiple teams, including other locations
Strong work ethic with flexibility to work hours to support and meet deadlines
Demonstrated experience having direct customer interface
Proven problem solving skills with an attention to detail
Ability to be self-directed and work independently as well as within a team, with strong organizational skills
This is a career oriented position that requires flexibility with hours to support the business needs and total commitment towards customer service
Prior experience working for multinational manufacturing organizations is desired
Demonstrated experience with SAP or other ERP systems is preferred
Prior experience with Salesforce.com or other CRM is beneficial
Familiarity with Lotus Notes is a plus
Location:
San Jose, CA. This position has a hybrid schedule. Candidates must reside near the local Amkor office or be willing to relocate to be considered.
Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service
Industries
Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computers and Electronics Manufacturing
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
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Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.