Job description
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
As the Manager, GTM Enablement, you'll build and run the enablement programs that keep our revenue organization equipped to do their jobs well. You'll create the trainings, playbooks, and tools our customer-facing teams use every day, keep them current, and make sure people actually use them. You'll also manage a small team, splitting your time between hands-on content creation, program delivery, and day-to-day coaching of your direct reports.
This is a builder-and-doer role. You'll work closely with Sales, Account Management, Customer Success, Marketing, Product, RevOps, and People teams to spot skill and process gaps, then roll up your sleeves to fix them — writing content, running training sessions, updating systems, and troubleshooting adoption issues as they come up.
Responsibilities
Build, run, and maintain onboarding programs for new hires across Sales, Account Management, and Customer Success — including scheduling, content delivery, and tracking completion/certification.
Create and update playbooks, battlecards, call guides, FAQs, and other reference materials, keeping them current as products, pricing, and processes change.
Run regular training sessions (live and recorded) on new products, features, process changes, and skill-building topics; manage the content calendar for ongoing learning.
Maintain and administer enablement tools (LMS, Highspot/Seismic, Gong, etc.) — uploading content, organizing libraries, managing user access, and fixing broken links or outdated materials.
Support product launches and process rollouts by producing launch-specific training materials, FAQs, and job aids, and by running enablement sessions tied to the rollout timeline.
Coach individual reps and small groups directly — sitting in on calls, reviewing recordings, and giving targeted feedback alongside frontline managers.
Track basic usage and completion metrics (training completion rates, content views, certification pass rates) and report on them regularly; adjust content based on what isn't landing.
Manage day-to-day workload and priorities for a small team of enablement professionals — assigning projects, reviewing their content/output, and providing regular coaching.
Respond to ad hoc requests from Sales/CS/AM managers for specific training, content, or coaching support.
Gather feedback from reps and managers on what's working/not working, and use it to iterate on existing programs.
Requirements
5+ years of hands-on experience in Revenue Enablement, Sales Enablement, Customer Success Enablement, Learning & Development, or a related field, including building training content and running programs directly (people-management experience is a plus, not required to have led large teams).
Experience creating training materials, playbooks, and job aids from scratch — you're comfortable writing content, not just directing others to write it.
Comfortable presenting/training in front of groups (live and virtual) on a regular basis.
Working knowledge of revenue tech platforms such as Salesforce, Highspot, Seismic, Gong, or an LMS — able to administer and maintain these tools, not just report on them.
Strong organizational skills — able to juggle multiple content projects, training calendars, and requests at once without things falling through the cracks.
Comfortable pulling and interpreting basic usage/completion data to gauge whether a program is working.
Bachelor's degree or equivalent combination of education and professional experience
Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Panel Interview
Final Interview (if applicable)
Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at .
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.