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Job description
Chick-fil-A Manager
A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of operational excellence. A Manager's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. A Manager has the capability and decision-making skills to consider larger complexities of the business. A Manager can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow.
Our Benefits Include:
A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Employer sponsored Medical insurance
Dental and Vision insurance options
Life insurance
Employee Assistance Program (EAP)
Scholarship opportunities
Free college (online) through Point University
Competitive pay
Meal credit
Competencies:
Consistent, reliable and present
Ability to work in a fast-paced environment
Able to identify bottlenecks and put aces in their places
Demonstrate strong interpersonal skills and Emotional Intelligence
Able to delegate and lead others effectively
Ability to manage Team Member behavioral and performance issues
Proficient in handling work-related injuries and crisis-management
Show professionalism / preparation throughout all of work, through written and oral communication
Strong commitment to superior customer service
Ability to work in a team environment with shared ownership and responsibility
Display a hunger to grow and enthusiasm for the business
Responsibilities:
Leadership
Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
Post-shift walkthroughs with results communicated on Slack
Hold Team Members accountable for training Team Members-in-Training properly
Talent
Hold daily huddles with Team Members on shift
Say hello and goodbye to every employee on shift
Assist with the development of Team Members
Customer Experience
Place Team Members and New Hires in positions appropriate for the business needs, adjusting during peak and slow times
Call Team Members in if we are experiencing callouts
Mitigate and de-escalate customer or employee disputes
Oversee quarterly Food Quality and Food Safety visits
Sales & Brand Growth
Support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
Hold and maintain high standards for safety, quality, and accuracy in the restaurant
Oversee completion of daily checklists (i.e. Jolt)
Financial Stewardship
Run breaks in accordance with jurisdictional labor laws
Execute Food cost / Food safety initiatives
Call area stores if inventory is running low, and organize the transfer of product
Call approved vendors if repairs and maintenance are needed
Conduct End of Month counts
Requirements:
ServSafe Manager level certified
Reliable transportation
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Cash Management experience
Fluent in English required
Fluent in Spanish preferred
Non-disclosure agreement required
Availability Requirements:
Work a minimum of thirty hours a week
Must be available to either open or close the restaurant daily
Must have open availability 5 days out of the week; utilizing Friday and Saturday as two of those days.
Work schedule:
8 hour shift
Weekend availability
Monday to Friday
Holidays
Day shift
Night shift
Overtime
Benefits:
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) matching
Referral program
Employee discount
Paid training
Mileage reimbursement
Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.