About this opportunity
Gotham Cabinetry & Design lists this Manager of Client relations opportunity in scarsdale, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Luxury Millwork & Interior Design Studio – Scarsdale, NY
Gotham Cabinetry & Design is not a typical design firm.
We are a fully integrated millwork studio specializing in high-end residential interiors, where every project is rooted in design, storytelling, and execution.
We are hiring a Client Experience Manager to become the first point of contact for our clients—and the standard for how our brand is experienced.
This is not a receptionist role.
This is a position of authority, discretion, and control.
Take the next step in your career now, scroll down to read the full role description and make your application.
The Role You will lead all initial client interactions and determine which projects enter the studio.
You will guide conversations with confidence, qualify alignment early, and ensure every client who moves forward is prepared, informed, and serious.
You will protect the design team’s time while delivering a polished, elevated experience from first contact through project completion.
What You’ll Be Responsible For Client Intake & Qualification
Manage all inbound inquiries (phone, email, web, social)
Lead initial conversations with clarity, warmth, and authority
Confidently introduce our process, expectations, and investment levels
Identify alignment, misalignment, and red flags early
Decide which clients move forward—and which do not
Process Control
Enforce Gotham’s intake process without exception
Ensure no consultation is scheduled without proper alignment
Maintain consistency, speed, and structure across all interactions
Client Experience
Set the tone for a refined, high-touch client experience
Serve as a steady, professional point of contact throughout the project lifecycle
Manage communication during production phases (non-design related)
Operations & Tracking
Maintain accurate records of all client interactions
Track lead progression and close loops decisively
Support accounts receivable communication and payment follow-ups
Showroom & Growth Support
Assist in executing targeted outreach, events, and follow-ups
Help drive qualified traffic and long-term client relationships
Authority in This Role You will be trusted to:
Decline consultations when alignment is not present
Redirect inquiries professionally and confidently
Uphold the company’s standards without exception
This role is fully supported by leadership.
What We’re Looking For Experience in luxury client-facing environments (interior design, architecture, high-end retail, or similar)
Strong communication skills with the ability to lead—not follow—conversations
Composure, intuition, and sound judgment
Highly organized with the ability to manage multiple moving parts
Professional presence with a natural sense of discretion and control
How Success is Measured Higher-quality, well-qualified client consultations
Faster, more decisive sales cycles
Reduced time spent on unqualified leads
Clients entering projects informed and aligned
About Gotham Founded in 2017, Gotham Cabinetry & Design creates spaces that evoke emotion and reflect the lives lived within them.
We are grounded in design, driven by intention, and committed to setting a new standard in millwork and interiors. xhqgsiq
To Apply Please submit your resume along with a brief note outlining your experience working with high-end clients.
Worksite address
scarsdale, NY, 10583, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.