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EvergreenHealth

Manager of Home Health and Hospice Referral Intake

kirkland, WA

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Job description

Wage Range: $141,044 - $225,659 per year

Who We Are

EvergreenHealth is one of the largest, most innovative stand-alone Home Health providers in the nation with a local vision, dedicated to serving patients and families in the Pacific Northwest since 1992. From Everett to South Seattle and beyond, our compassionate, skilled providers have the opportunity to provide care in their own community.

To learn more and hear from our staff Join EvergreenHealth Hospice & Home Care

Our Team

As an interdisciplinary team we work together to enrich the health and wellbeing of every life we touch. Our care teams are composed of the following:

Nurses (RN & LPN)

Certified Wound Care Specialists

Psychiatric Nurses

Physical Therapists

Occupational Therapists

Speech Therapists

Social Workers

Certified Nursing Assistants (Home Health Aides)

Job Summary

Provides leadership and oversees daily operations for Home Health and Hospice referral intake and reception departments. Oversees daily Home Health and Hospice referral intake operations, including department support operations. Develops and oversees referral intake process flow improvement, including the evaluation and implementation of referral intake efficiency improvements.

Primary Duties:

Manages department staff. Oversees recruitment and hiring, establishes productivity standards and expectations, coaches and motivates staff, monitors performance including completion of performance appraisals, and participates in disciplinary action and termination process.

Develops and maintains departmental standards and operating objectives to ensure laws, regulations, policies, and procedures are followed.

Works closely with department staff to identify and resolve problems by providing accurate, supportive assistance.

Assists in the development and implementation of strategic plans for EHCS, focusing on patient access to Home Health and Hospice services. Establishes, implements, communicates, and monitors short- and long-range organizational goals, objectives, policies, and operating procedures.

Develops and implements workflows and procedures that enhance the efficiency and effectiveness of office and support operations.

Participates in the development and implementation of performance improvement activities.

Oversees the admission of Home Health and Hospice patients, monitors patient flow, and coordinates referral volumes to match clinical capacity and budgeted volumes.

Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

Bachelor's degree in Nursing, Health Care, Public Administration, or related business/clinical field or equivalent combination of education and experience

3 years of clinical experience.

1 year of supervisory/managerial or leadership experience, including demonstrated leadership skills to develop and implement complex operations.

Clinical license in the State of Washington in a health-related field, with preference for license as a Registered Nurse, Physical Therapist, or Occupational Therapist.

Knowledge and understanding of client-centered, customer-driven program design.

Knowledge of State and Federal statutes regarding release of client information and State, Federal, and Joint Commission regulations regarding Home Health, Hospice, and mental health services.

DESIRED for the position:

Home Health and/or Hospice experience.

3 years of supervisory, management, or administrative experience.

Benefit Information:

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

Medical, vision and dental insurance

On-demand virtual health care

Health Savings Account

Flexible Spending Account

Life and disability insurance

Retirement plans (457(b) and 401(a) with employer contribution)

Tuition assistance for undergraduate and graduate degrees

Federal Public Service Loan Forgiveness program

Paid Time Off/Vacation

Extended Illness Bank/Sick Leave

Paid holidays

Voluntary hospital indemnity insurance

Voluntary identity theft protection

Voluntary legal insurance

Pay in lieu of benefits premium program

Free parking

Commuter benefits

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth

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Worksite address

kirkland, WA, 98034, US

Who can apply

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