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Job description
Manager of Integrated Behavioral Health and Case Management Services
nBoston, MA ( • Behavioral Health
nJob Type
nFull-time
nDescription
nUnder the direction of the Director of Behavioral Health, the Manager of Integrated Behavioral Health and Case Management Services assists in the oversight of integrated behavioral health programming, develops and oversees integrated behavioral health education and training programs, and oversees the clinical and administrative supervision of the behavioral health integration specialists (BHS). This role also provides direct supervision to Fenway's Community Health Workers (CHWs)/Care Navigators/Care Coordinators, as assigned, and leads the development of an organization-wide case management program in partnership with nursing, primary care, Behavioral Health, and Accountable Care Organizations (ACOs). The Manager maintains a clinical practice, providing direct behavioral health counseling, advocacy, and referrals to community resource services, and carries a designated day of patient care hours each week.
nRepresentative Duties:
nProvides Direct Patient Care
nnnMaintains one day per week of dedicated patient care hours, structured according to departmental needs, which may include drop-in clinic hours, bridge appointments, or longer-term therapy visits.
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nnDepending on departmental needs, may carry a small panel of behavioral health clients.
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nnFollows the SBIRT model to provide psychosocial assessments and mental health and substance use evaluations for medical patients.
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nnProvides direct behavioral health treatment with an emphasis on short-term, evidence-based psychotherapeutic care within the primary care setting.
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n nOversees the Administrative and Clinical Supervision of Behavioral Health Integration Within Primary Care Teams
nnnAssists the Director of Behavioral Health with behavioral health integration program strategy, design, and development.
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nnMaintains awareness of industry best practices for deep integration of behavioral health expertise within primary care and medical team-based settings to support practice innovation initiatives.
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nnEnsures that newly hired behavioral health specialists receive a comprehensive orientation.
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nnIn collaboration with nursing and primary care leadership, assists in the design of the daily operations of the full clinical care team, inclusive of care coordination, healthcare navigation, and health education informed by patients' social drivers of health.
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nnMakes employment-related decisions regarding assigned staff within the scope of defined authority and following established agency and program guidelines.
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nnSupports and continually improves the provision of professional, comprehensive, and effective clinical services for all BH clients.
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n nOversees Fenway Health’s Community Health Worker/Care Navigator/Care Coordinator Team
nnnProvides direct clinical and administrative supervision to Community Health Workers (CHWs)/Care Navigators/Care Coordinators, as assigned.
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nnOversees daily operations, caseload management, and professional development of the CHW/Care Navigator/Care Coordinator team.
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nnEstablishes and monitors performance expectations, workflows, and quality standards for CHW/Care Navigator/Care Coordinator services.
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nnSupports continuity and stability of the CHW/Care Navigator/Care Coordinator team, including onboarding, training, and coordination with clinical and medical partners.
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n nOversees Ryan White Reporting and HIV Case Management Coordination
nnnPartners with the Ryan White Project Director to ensure accurate and timely completion of Ryan White reporting requirements as assigned.
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nnOversees CHW/Care Navigator/Care Coordinator responsibilities related to HIV-specific case management supported by Ryan White funding.
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nnEnsures CHW/Care Navigator/Care Coordinator documentation and service delivery align with Ryan White grant requirements and reporting timelines.
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n nLeads Development of an Organization-Wide Case Management Program
nnnLeads the design and implementation of an organization-wide case management program and plan to address the social drivers of health impacting Fenway's patient population.
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nnCollaborates with nursing, primary care, Behavioral Health, and ACOs to align case management services across departments.
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nnBuilds and leads a case management team structure that supports coordinated, cross-departmental patient care.
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nnUses data to identify priority populations and to establish benchmark goals for case management effectiveness.
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n nOversees the Development of Population Health Based Behavioral Health Initiatives and Services
nnnUnder the direction of the Director of Behavioral Health, and in collaboration with clinical departments leadership, has primary responsibility for developing behavioral health initiatives designed to improve health outcomes for identified patient populations (e.g., depression, diabetes, chronic pain).
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nnMakes use of data to establish priority populations.
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nnCollaborates with medical and quality improvement staff to establish benchmark quality goals for each priority population group and measures to evaluate behavioral health service effectiveness.
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nnExplores future opportunities for wellness-based integrated behavioral health programming.
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n nDevelops and Oversees Integrated Behavioral Health Educational and Training Program
nnCreates and produces content for clinical training on behavioral health topics for medical teams in partnership with Clinical Leadership.
n nParticipates in Activities Designed to Maintain and Enhance the Quality of the Behavioral Health Department's Programs and Services
nnnParticipates in department management team meetings.
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nnParticipates in health center quality teams when assigned.
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nnActs as a liaison between the Behavioral Health department, clinical departments, and other agency departments as needed.
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nnParticipates in other health center initiatives and committees as assigned.
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n nProvides Training and Supervision to Assigned Staff
nnnOversees hiring, training, supervision, performance management, and professional development of assigned staff
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nnEnsures that staff receive a comprehensive program orientation
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nnEnsures that staff receive sufficient training on the full range of their job responsibilities
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nnConducts regular performance evaluations and provides ongoing feedback and coaching
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nnMakes employment-related decisions regarding assigned staff within the scope of defined authority as a manager following established agency and program guidelines
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n nMeets Agency Participatory Expectations
nnnSuggests and participates in continuing quality improvement efforts.
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nnAdheres to all agency and departmental policies and procedures.
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nnParticipates in quality assessment and improvement activities as requested.
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nnAdheres to the highest principles of patient and client confidentiality.
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nnAdheres to established safety policies, procedures, and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation.
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nnAttends all required meetings, in-services, and professional trainings.
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nnAttends all regularly scheduled research meetings, trainings, forums, and pertinent staff meetings.
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nnMaintains professional competence necessary to perform job responsibilities; maintains and provides the agency with records of continuing education activities.
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nnServes on agency committees and in professional organizations when requested.
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n nPerforms Other Duties as Related
nRequirements
nnnIndependently licensed clinician (LICSW, LMHC or LMFT).
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nnMinimum of 7 years of relevant clinical experience, with at least 4 years post-licensure experience providing direct client care across clinical settings.
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nnMinimum of 2 years of clinical and administrative supervisory experience within a healthcare setting.
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nnMinimum of 2 years of experience with integrated behavioral health programming.
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nnExperience supervising community health workers, care navigators, care coordinators, or comparable non-clinical care team staff strongly preferred.
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nnFlexibility, adaptability, and ability to multitask in a team-based environment required.
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nnDemonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.
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n nPreferred Qualifications
nnnExperience in EPIC electronic health record preferred.
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nnExperience with Ryan White-funded programs or HIV case management preferred.
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nnExperience working with an ethnically, culturally, and racially diverse work staff.
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nnAbility to work harmoniously with diverse groups of individuals
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n nWe offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
nLGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
nHighly experienced individuals may be compensated at a higher rate
nSalary Description
n$83,000 - $103,700 annually
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.