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Job description
Job Title: Manager of Patient Experience
Compensation
Salary Range: $85,000 – $95,000 per year
Location: Nassau County, Long Island, NY – Onsite
Position Summary
As the Manager of Patient Experience, you will lead and oversee initiatives designed to enhance patient satisfaction, engagement, and person-centered care across a large hospital system. Reporting to the Director of Patient Experience, this role is responsible for supervising the Patient Experience Specialist team, driving service excellence initiatives, and fostering a culture centered on empathy, dignity, and respect. You will collaborate with clinical and operational leaders to improve patient outcomes and ensure an exceptional patient experience throughout the healthcare journey.
Responsibilities
Schedule / Shift
Shift details: Monday – Friday, 9:00 AM – 5:30 PM
Hours per week: 40
Contract length (if applicable): Direct Hire
Key Duties:
Supervise and manage the Patient Experience Specialist team while overseeing daily patient satisfaction and feedback programs
Lead Person-Centered Care initiatives aligned with Planetree International principles and Age-Friendly Health System 4Ms Framework
Analyze patient satisfaction metrics and implement performance improvement strategies to enhance the patient experience
Manage patient advocacy, grievance resolution, and service recovery processes to ensure timely and compassionate responses
Facilitate staff training, coaching, and educational programs focused on service excellence, empathy, and patient-centered care
Requirements
Education
Required: Bachelor’s Degree in Healthcare Administration, Nursing, Public Health, or related field
Preferred (if applicable): Master’s Degree
Licenses & Certifications
Required: N/A
Additional certifications (if applicable): Experience with Planetree International and Age-Friendly Health Systems preferred
Skills:
Strong leadership, coaching, and team development skills
Expertise in patient satisfaction analytics and performance improvement methodologies
Excellent communication, conflict resolution, and interpersonal skills
Ability to influence organizational change and collaborate across multidisciplinary teams
About Us
RCM Healthcare Services works with professionals across schools, healthcare, and community-based settings nationwide. We support both contract and direct hire opportunities, connecting people early in their careers and experienced professionals to roles that align with their experience and preferences.
With more than 50 years of staffing experience, our team understands the environments you’re stepping into and what it takes to be successful in them. We stay closely involved from first conversation through placement, with consistent communication, a reliable point of contact, and follow-through at every step. We’re committed to caring for the professionals we work with and the communities they support, and offer competitive pay and benefits designed to support your well-being.
RCM Healthcare Services is Joint Commission certified, reflecting a commitment to quality, compliance, and a consistent experience.
Equal Employment Opportunity & Reasonable Accommodation
RCM Technologies is an equal opportunity employer and values diversity. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. If you require a reasonable accommodation to apply for or perform this role, please contact us and we will engage in an interactive process to support your needs.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.